Office Administrator Front

PRECIOUS DAMBE NYATHI

EDUCATIONAL QUALIFICATIONS

• Certificate in Mixed Methodology data analysis using NVivo And SPSS (Employment for career development) (2019)

• BCom in Marketing Management (IMM Graduate School of Marketingj (2021)

CAREER SUMMARY

I am a self-motivated and pool

driven individual with over six

years’ experience in

administration and marketing,

two of which were in the

healthcare sector.

My tenor at PSMI, one of the

largest healthcare services

providers in Zimbabwe,

perfected my skills in client and

people service, administration,

problem solving, and project

management.

I am a professional, assertive.

and ethical individual with the

ability and zeal to contribute to

organisational growth.

CONTACT

Mobile: +263-***-***-***

Email:

pnyathi306AgmaiI.co

m

PERSONAL INFORMATION

Gender: Female

D.O.B : 12 November 1991

Nationality: Zimbabwean

Languages: English and Shona

License: Class 4 (clean)

PROFESSIONAL SKILLS

Written and oral communication

Adept in technology Presentation

skills

Time management

Filing management (paper and

electronic]

Customer service

• Diploma in MarKeTing Management (IMM Graduate School of Marketing) (2017)

• Diploma in Marketing Management (London Chamber

of Commerce and Industry] (2012)

• Certificate in English for Business (London Chamber of Commerce and Industry] (2012)

• 2 A’ level passes (2010)

• 5 O' level subjects including English and Science (2008] WORK EXPERIENCE

Omni Contact

Call Center Agent (March 2023- Date)

Responsibilities

• Handling inbound and outbound calls (UK Campaign)

• Customer services attending to, resolving. and/or escalation of Customer queries.

Premier Service Medical Investments (PSMI)

Administrator (November 2017 – January 2023]

Responsibilities

• Managing diaries for six practitioners using the HMS system and/or manually. Where applicable.

• Managing incoming mail for six practitioners and for the center.

• Sending out correspondence to various stakeholders.

• Producing daily and monthly reports on the Center's activities using Ms Word, Ms Excel or HMS.

• Receiving and escorting visitors to various departments.

• Customer service attending to, resolving. and/or escalation of Customer queries.

• Registering patients including data capturing into the HMS System.

• Generating claim forms for various LOBS and verifying their Validity.

• Switchboard operation.

• Minute taking.

• Ensuring the reception area is smart.

Achievements

201B Selected to be the Administrator for a new prestigious center launched to service PSMI’s prestige/executive clientele. 2019 Suggested and advocated (to management) for the adoption and implementation of an electronic queue management system to improve management of traffic at the healthcare facilities. The system is currently being set up.

PERSONAL SKILLS

Interpersonal

skills Detail

oriented

Flexible and ability to adapt

Presentation skills

Teamwork

Resourceful

IT TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet (Explorer, Chrome, etc.)

HMS (Healthcare system)

Apex (Healthcare system)

Loan Performer (Finance system)

NVivo and SPSS (Data analysis

system)

Primo Dailer

Zoiper5

REFERENCES

OmniContact

Merlinda Mapiye

********.******@******.**.**

Cell:077*******

PSMI

Dr Musonza

*************@****.**.z

w Cell: 073*******

PSMI

Dr Mtizwa

*******@****.**.z

w Cell: 077*******

Urban Rural Savings and

Credit Cooperative Society

(URSC) Yvonne Manjeese

Cell: 077*******

******@************.***

Urban Rural Savings and Credit Cooperative Society Marketing Officer (2013 - 2016)

Responsibilities

Educate people on the functions and benefits of being members. Assist members in loan application.

Create appropriate products for the benefit of members. Market products to private companies.

Report marketing activities to marketing manager.

Market product and services to potential clients.

Represent the company at events.

Develop and communicate through the organization’s CRM

(Customer Relationship Management) system.

Coordinate with outside agencies, for example designers, to produce marketing material such as stationery and web pages analyze the impact of marketing campaigns and prepare measurement reports.

Contact this candidate