Assistant Property Manager/Property Manager
Resume:
Shaquille Marlowe
Charlotte, NC *****
**************@*****.***
A master at providing 5 stars customer service in a fast-paced environment. Being personable, firm, and observant helps me accomplish this daily.. Auditing is my passion! Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Arlington Properties, Inc.-Charlotte, NC
May 2024 to Present
• Hires, trains, evaluates, supervises, coaches and counsels all on-site employees under the direction of the Regional Manager. Prepares and conducts performance reviews and offers recommendations for bonuses and/or promotions as appropriate.
• Conducts community staff meetings regularly and attends management meetings when scheduled.
• Develops an integral team that effectively sells the quality and professionalism of Arlington Properties.
• Develops, oversees and participates in leasing and retention programs in order to ensure that occupancy goals are successfully attained.
• Effectively manages resident relations and addresses resident concerns.
• Reviews, approves, or declines resident applications in accordance Community Manager
RKW Residential-Charlotte, NC
December 2022 to Present
• Generate revenue for community and handle resident relations
• Ensure property is rented tofullestcapacity.
• Maintain community appearance and ensure repairs are noted and completed ontimelybasis. This requires regular community inspections and tours.
• Have strong building infrastructure knowledge
• Demonstrate best-in-class customer service skills
• Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.).
• Confirm that leasing staff techniques are effective in obtaining closure.
• Ensure deposits, rental payments and late/check charges are collected ontimelybasis.
• Deal with resident complaints, concerns, and requests ontimelybasis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
• Consistently enforce community and company policies. Assistant Community Manager
RKW Residential-Charlotte, NC
August 2022 to December 2022
• Prepare, review and close financial books for assigned properties on a monthly basis.
• Prepare and review quarterly and year end reports.
• Provide accounting support to Property Manager.
• Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
• Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
• Provide general clerical assistance to community office
• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.
• Organizes and files all applicable reports, leases, and paperwork.
• Proof reads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed. Leasing Specialist/Assistant Manager
Wood Residential-Charlotte, NC
January 2022 to August 2022
• Show apartments and answer prospective residents' questions about pricing
• Market the property efficiently and effectively to ensure a high level of traffic and implement aggressive sales techniques to ensure a high (over 33%) closing ratio
• Prepare and organize resident documentation, including lease agreements
• Verify applications and follow up on applications including resident screening
• Utilizing the following systems: Yardi, Rent cafe, onsite, luxerone, yieldstar
• Accomplishments: Increasing Apartment Community’s Online reputation from 2.1 stars to 4.0 stars. Goal met within 6 months to be promoted to assistant manager at one year anniversary Leasing Consultant
Career Strategies-Charlotte, NC
February 2021 to January 2022
Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience” Showcase the value of the community features as they relate to the customer needs Use a customer focused attitude year round to ensure a smooth renewal process for existing residents Utilize and establish creative marketing and social media strategies to increase property traffic Support occupancy and retention goals by following up with potential and current residents Use problem solving skills and best judgment to handle unpredictable situations as they arise Area Manager
Amazon-Charlotte, NC
December 2016 to January 2021
• Coach, manage, and develop a team of 75 to 200 Amazon associates
• Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and targets to achieve customer demand and ensure accuracy and quality 2nd Shift Production Supervisor
Ace Bakery-Gaffney, SC
August 2013 to December 2016
• Oversee and supervised the flow of production, packaging, and quality of product, while ensuring a smooth and safe operation
• Acted as an alternative lead for Quality Control processes
• Directed and trained employees (new & continuing) on all company health, safety, and GMP regulations
• Conducted metal detector checks, ensured product quality before shipping, maintained detailed records and reports throughout shift, and led Quality
Assurance testing daily
Education
High School Diploma
Gaffney Sr High School - Gaffney, SC
August 2008 to May 2012
Skills
• Quality Inspector
• Quality Assurance
• Multimedia Communication Skills
• Employee Training Experience
• Policy Enforcement
• Inspection
• Self-Motivated/Self-Starter
• Health & Safety Experience
• Conflict Resolution
• Excellent Time Management
• Yardi
• Property management
• Office Management
• Property Leasing
• Fair Housing Regulations
• Rent cafe
• Rent Cafe CRM
• Onsite
• Luxer
• Yieldstar
• Customer service
• Yardi
• OneSite
• CRM software
• Property management
• Quality control
Assessments
Work style: Conscientiousness — Proficient
July 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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