Customer Service Representative
Resume:
Kimberley Craighead
Customer Service Representative - Infocision
Dayton, OH 45404
***********@*******.***
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and
training.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.
Core Strengths
Strong organizational skills Telecommunication skills Active listening skills Adaptive team player
Customer service expert Energetic work attitude
Courteous demeanor
Work Experience
Customer Service Representative
Oberer's Flowers-Dayton, OH
January 2022 to Present
Answering calls and taking orders. Also taking payments and problem solving. Group Home Worker
Seeds 4 Life-Dayton, OH
August 2019 to February 2020
Customer Service Representative
Infocision-Dayton, OH
November 2007 to October 2015
Computed accurate sales prices for purchase transactions. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Recommended, selected and helped locate merchandise based on customer needs and desires. Telephone Sales Representative
Global Reader Services-Dayton, OH
2005 to 2007
Managed quality communication, customer support and product representation for each client. Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Call Room Supervisor
BMV Ticket Sales-Trotwood, OH
1996 to 1997
Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Supervised call room activities in the process of selling tickets, special events and fundraisers for organizations such as the Fraternal Order of Police Call Room Supervisor
Force Alarm - Dayton, OH
Maintained up-to-date knowledge of company policies. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Resolved product issues and shared benefits of new technology. Supervised a crew of up to 12 telemarketers, per shift, in the process of marketing residential and commercial
alarm systems
Childcare Worker
Northern Hills Childcare-Dayton, OH
1995 to 1996
Dayton, OH
1995 - 1996
Cared for up to 15 infants per day.
Prepared healthy meals for children and staff members. Maintained cleanliness of kitchen and classroom areas Childcare Worker
February 1753
Childcare Worker
Early Learning Tree-Dayton, OH
1995 to 1995
1995 Planned recreational and educational activities for per-kindergarten children. Conferred with parents to inform on child progress. Maintained up-to-date knowledge of policies.
Childcare Worker
February 1753
Education
High school or equivalent
Learning Tree - Dayton, OH
Skills
• Teaching
• CPR
• training
• Typing
• CPR Certified
• Training & development
• Supervising experience
• Customer service
• Childcare
• Sales
• Marketing
• Typing
• Account management
• Telemarketing
• Teaching
• Telecommunication
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