Customer Service Administrative Assistant

Location:

Posted:

September 10, 2024

Maria Perilla

713-***-**** – ***********@*****.***

Education

Associate in Administrative Management 2017

Certificate of Administrative Assistance 2015

The Colombian National Service for Apprenticeships (SENA) – Bogotá, Colombia

Work Experience

Hotel Boonen 2023

Customer Service –Providencia, Chile

●Input phone, app and online completed hosting process

●Review and respond to challenging customer complaints to full satisfaction

●Promote better customer experience and engagement.

European Style Arturo Caro 2023

Customer Service – Ñuñoa, Chile

Customer service receiving and handling customer and guest requests

Creating laundry tags with identifiable customer information based on online orders

Creating invoices for orders

Babysitter 2022

Concepcion, Chile

During parent absences, look after children between 6 months and 13 years old.

Ensure that children have a bath, food and are in bed to sleep on time.

Create innovative and educational games using arts and crafts, children’s books.

Play with children and read bedtime stories to increase their interest in reading and storytelling.

Data entry 2015 - 2022

Administrative Assistant/Import Specialist Services – Bogota, Colombia

Front desk, administrative, clerical and communication support to a variety of departments

Producing reports, forms, guidelines, schedules and confidential memorandums

Ensure that outgoing correspondence, reports and communications meet the defined standards

Maintaining records management systems using both manual and electronic filing techniques

Handling in-person and telephone inquiries from clients and other agencies

Preparing agendas, records and transcribing meeting minutes

Areas of expertise

Bilingual (Native Spanish) - Customer service – General services - Decision making skills – Time management skills – Microsoft Office Suite