Quality Assurance Supply Chain

Rebecca Ngalula

**************@*****.*** 786-***-**** Raleigh, NC 27610

Objective

Results-driven professional with extensive experience in Quality assurance and organization, seeking a supervisor position at DHL Supply Chain to leverage skills in team leadership, process optimization, and operational management. DHL-Ecommerce – Raleigh, NC

Quality Assurance Specialist 2020-2024

• Spearheaded quality audits on sacks and carts to ensure compliance with DHL's operational standards, improving accuracy by 15%.

• Implemented new training protocols for incoming staff, resulting in a 20% decrease in onboarding time and a 25% improvement in employee performance metrics.

• Collaborated with cross-functional teams to streamline workflow processes, enhancing overall productivity, and reducing error rates by 10%.

• Created and maintained detailed daily recap reports, providing actionable insights for continuous improvement initiatives.

• Functioned as a liaison between team members and management issues and implemented corrective measures promptly.

• Audit sacks and carts for mis-sorts; check gaylords for misrouted, wrong placards, and wrong container IDs; package labels for print quality and track back to origin terminal or encode station for correction.

• Helped train new employees assigned to the inbound department.

• Demonstrated "Best Practices" for employees; assisted employees, provided direction; coached sorters and runners when exceptions were discovered; apprised supervisor of any issues that may occur.

• Coached and provided tips to increase quality awareness and ensure the correct standard operating procedures were followed.

• Identified sort and quality issues and communicate to the Supervisor or Manager to take corrective action.

• Created and maintained the daily recap report of identified errors and reviewed it with the Supervisor or Manager.

• Identified most help-needed areas and reported them to the supervisor or manager for quality enhancement.

• Coordinated nightly shipping and receiving operations, dispatched trucks, and ensured adherence to schedules and quality standards.

• Analyzed and optimized supply chain processes, implementing performance metrics to track efficiency and effectiveness.

• Encouraged growth and development of a diverse team.

• Developed and enforced standard operating procedures to improve operational consistency and reduce errors.

• Facilitated cross-departmental communication to enhance collaboration and problem-solving efforts. DHL-Ecommerce – Raleigh, NC

Domesticated Sorter 2019-2020

● Achieved and maintained sorting production quotas by adhering to company standards for mail sorting and labeling.

● Sorted all mail by sort area requirements and in accordance with company quality process standards.

● Inspected each piece of mail to ensure the indicia are affixed correctly and the zip code on the indicia matches the address zip code.

● Maintained a clean and organized work environment to support operational efficiency.

● Reassigned to other operational areas as business needs require.

● Adapted to dynamic operational needs by seamlessly transitioning between various tasks, including operating the lead Max scanner and other machinery.

EDUCATION

Business Administration/Human Resources Management Wake Tech Community College

Bachelor of Arts, International Law

University Protestant of Congo

TECHNICAL SKILLS

Microsoft Office, AMP, OPS Portal, and ViewPoint

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