Operations Supervisor Service Representative
Resume:
WARREN MARTIN AGBUYA
Civil Engineer
Senior Operations Supervisor
OBJECTIVE CAREER SUMMARY
To obtain a position to apply my experiences and utilize my skills and knowledge in different areas and a position involving responsibility and working with others to achieve advancement and growth to the company. ACTIVITIES AND CERTIFICATIONS
-Yellow Belt Trained – April 02, 2024
-Global L&D Supervisor Foundation Certificate – April 02, 2024
-Empowerment Leadership Certification – 2016
SKILLS
-Critical Thinking
-Decision Making
-Time Management
-Interpersonal Skill
-Resilient and Fast Learner
-Proficient and highly organized with the use of Microsoft Office, Microsoft OneDrive/Sharepoint
-Efficient in CRM
-Excellent in People and Project Management
-Numerical and Mathematical Proficiency
JOB EXPERIENCE
DELTA AIRLINES (TELEPERFORMANCE)
December 2023- August 2024
Senior Operations Supervisor
-Managing the Operations of the team and overlooking a smooth workflow about airline routine and reservations.
-Managing Schedule and Delegating Task to the Team Members.
-Strategizing plans to achieve team goals in a timely manner within the stipulated time frame.
-Regulating quarterly reviews of the team members to ensure efficiency. MAGPAYO CONSTRUCTION FIRM
November 2021 – November 2023
Site Engineer
-Managing and Overseeing Parts of Construction Projects
-Undertaking Surveys and setting out sites.
-Checking Technical Designs and drawings for drawings for accuracy and to ensure that they are followed correctly.
-Supervising Contract Staff and ensuring project packages meet agreed specifications, budgets and/or timescales.
-Liaising with clients, subcontractors, local authority employees and other professionals, especially quantity surveyors and the overall project manager.
-Providing technical advice and solving problems on site.
-Preparing site reports and logging progress.
-Ensuring that health and safety and sustainability policies and legislation are adhered to. TELETECH PAMPANGA
JANUARY 2018 – SEPTEMBER 2021
Operations Supervisor
-Worked as a customer service representative taking calls since 2017 answering customers query and resolving billing and basic troubleshooting concerns.
-Transferred to Messaging Support in 2019 and became part of the support team, Developing New Hires and Team. Handling Escalation and Coaching agents.
CONCENTRIX CLARK
JANUARY 2017 – DECEMBER 2017
-Customer Service Representative/ Admin Support
-Worked as Customer Service representative answering customers query about their account.
-Became part of Admin Support doing back office support like calendar and email management. JOLLIBEE FOODS CORPORATION
JANURY 2016 – December 2016
Stockman/Warehouse Representative/Customer Care
-Worked as a customer care for Jollibee Foods Corporation. Taking orders and became a frontliner for any customer complaints and supports.
-Taking good care of the stocks and making sure there is no variances for food that is being served.
-Making sure that all stocks are backed up at the warehouse and tallying them to avoid variances. HOW TO REACH ME
Phone: 091********
Landline: +1-670-***-****
Email: ********@*****.***
Address: P.O. Box 506287, MP, 96950, Saipan, USA
EDUCATION
*Don Honorio Ventura State University
Bacolor, Pampanga
Bachelor of Science in Civil Engineering 2017 - 2022
*Makati High School
General Luna Street, Barangay Poblacion, Makati City 2010-2014
*San Isidro Elementary School
San Isidro, Sta. Ana, Pampanga
2006-2010
PERSONAL INFORMATION
Place of Birth: Northern Mariana Island
Age: 25
Civil Status: Single
CHARACTER REFERENCES
GARCIA, MARK ANTHONY T., OPERATIONS MANAGER, TELETECH PAMPANGA 091*-***-****
****.*.******@********.***
Contact Information Available upon request.
HERERA, ROGER – MAX’S GENERAL MANAGER
Guam, USA
Contact Information Available upon request.
I hereby certify that all the information above is true and correct to the best of my knowledge and belief. Warren Martin Agbuya
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