Customer Service

Melanie Garrett

**** *** *** #*** ****** Wa ***06 253-***-**** ****************@*****.***

Profile

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers

Experience

LRS LOGISTICS DELIVERY DRIVER JUNE 2023 – APRIL 2024

·Managed an average of 18 routes per day to residential and business customers

·Delivered exceptional service to clients and maintained a 94% account retention

·Generated $43K in new business through referrals of existing customers, upselling products and services, and informing customers of promotional campaigns

·Overhauled routes to maximize delivery times, saving over 17 hours per month

·Executed strategic deliveries 98% on time, increasing customer satisfaction and saving the company mileage and gas expenses

Delivery Driver Fed ex July 2022 – January 202

Performed 84 deliveries per day, driving trucks and vans holding up to 24K pound

Recognized for 0 accidents

Saved $7K in monthly gas costs by planning efficient packing and strategic driving routes

Implemented new route plans across all teams, resulting in a 9% decrease in manual labor

Achieved customer service feedback score of 96% due to excellent communication willingness to go the extra mile

DISPATCHER SOUTHWEST PLUMBING JULY 2019 – NOVEMBER 2021

Answer customer calls to understand the homes issues.

Prioritize the service required in home and assign a service technician

Communicate to client’s what services may be needed and why.

Schedules technicians to address customer needs

Provides a timeframe for customers to expect a technician visit.

Ensures customer needs are addressed in a timely and respectful manner

Keeps detailed records of customer calls and dispatching support tasks

AUCTION COORDINATOR GENE’S TOWING FEBRUARY 2017– JULY 2019

·Greet walk in customers in front office or via telephone to assist them in retrieving their vehicle

·Prepare and process files per Washington State D.O.L. for all incoming vehicles for Impound/Accident

·Collect and audit tow driver invoices and paperwork

·Complete auction paperwork.

RESERVATION AGENT HOLLAND AMERICA CRUISE LINE DEC 2000 – FEBRUARY 2017

·Received calls for reservations for national chain of hotels.

·Resolved customer concerns with reservations or billing issues.

·Utilized excellent communication skills and problem-solving skills to manage customer relationships.

EDUCATION

DIPLOMA WOODROW WILSON HIGH SCHOOL SEPTEMBER 1992 - JUNE 1996

Skills & Abilities

·Customer Service

·Problem Solving

·Oral & written Communication

·Time Management

·Microsoft Office

·Active listening

·Empathy

·

·

Activities and Interests

Quilting, Working on cars, Dog Breeding.

Contact this candidate