Customer Service Associate

SAMSON DAWODU

Oakville, Ontario • 437-***-**** • ***************@*****.***

Objective

Passionate and customer-focused individual seeking to leverage my skills and enthusiasm for delivering exceptional service in a Customer Service Associate/Retail Assistant. Committed to identifying customer needs and providing personalized solutions to enhance the overall customer experience.

Skills

• Strong interpersonal skills for building rapport with customers and team members.

• Proficient with social media, tablets, smartphones, and online tools.

• Excellent verbal and written communication.

• Collaborative team player.

• Strong organizational skills and attention to detail.

• Effective time management.

• Physical stamina for lifting heavy items.

• Ability to work in a fast-paced environment.

Professional Experience

Customer Service Associate

First Othentik Investment Ltd 2021 - 2024

Lagos, Nigeria

• Prepared the sales floor for store opening, ensuring all areas were clean, organized, and ready for customers.

• Set up, merchandised, and signed features to enhance product visibility and drive sales.

• Completed live unloading of various types of merchandise, ensuring timely and efficient processing.

• Focused on labeling and placing merchandise in backroom bins and stocking areas, differentiating from day/evening fulfillment roles.

• Pulled pallets of merchandise to and from the sales floor for overnight processing, maintaining workflow efficiency.

• Assisted in stocking the sales floor as assigned, providing excellent customer service when necessary.

• Labeled the sales floor for store opening, ensuring accurate and clear signage.

• Contributed to a safe, clean, and hazard-free work environment by adhering to company policies and procedures, completing safety sweep logs, and securing displays and fixtures.

Warehouse Associate

First Othentik Investment Ltd 2020 - 2021

Lagos, Nigeria

• Receiving and Processing Stock: Unload, inspect, and store incoming stock.

• Inventory Management: Maintain accurate records of inventory, count stock, and manage inventory software.

• Order Fulfillment: Prepare and pack orders for shipment, ensuring timely and accurate delivery.

• Warehouse Organization: Keep the warehouse clean and organized, label and store items properly.

• Quality Control: Inspect stock for damages and record any discrepancies.

• Documentation: Record arrival and departure times for shipments, maintain clear records on all inventory and stock.

EDUCATION HISTORY

BSc Mass Communications 2013

Ajayi Crowther University Oyo, Nigeria

(Equivalent to a BSc Degree)

Senior School Certificate 2003

Lagos State Model College Badore

(Equivalent to High School Credits)

References Available Upon Request

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