Technical Support Analyst

Lakia Patterson

Willingboro, NJ

908-***-****

**************@*****.***

Summary:

Hard working, self-motivating, career oriented professional, articulate, perceptive and eager to learn, proficient in Vista, Windows, MS.

Work Experience:

Technical Support Analyst II August 2015 – January 2021

Bed Bath and Beyond Inc. Union, New Jersey

Assisting vendors with support on troubleshooting hardware such as printers, registers, routers.

Responsible for incoming and outgoing calls.

Documenting troubled tickets.

Interacting with vendors through Phone, Email and Chat.

Technical Support Analyst II January 2006 – August 2015

Vonage America – Holmdel, New Jersey

Assist customer in installing Vonage devices via telephone.

Work with systems such as Interact, CCA, Aspect, Avaya.

Responsible for handling incoming and outgoing calls.

Interacting with clients via telephone, e-mail, or online chat on a daily basis.

Assist customers with installation of VOIP phones.

Handle device related issues.

Troubleshoot DSL connectivity and utilize tools to diagnose issues.

Support Windows and MAC Operating Systems.

Assist customers with downloading Vonage Mobile App.

Education:

Business Management 1995 – 1997

Union County College

Elizabeth, New Jersey

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