Service Delivery Project Management

William Wegleitner

Longmont, CO ***** - 720-***-**** - *****************@*****.*** - Linkedin.com/in/williamwegleitner/

SKILLS

IT Professional with Project Management and Account Management skills leading service delivery teams and security management programs for small and large-scale customers.

Leadership, critical thinking, and technical skills to effectively tackle issues and resolve technical challenges. Led incident management teams during critical situations to successful resolutions.

Proficient with Windows OS, Microsoft Office and Google Suite apps, basic networking tools and configuration. Extensive user experience with Salesforce application.

Excellent business acumen and interpersonal skills working with teammates, business partners, and clients. Strong and reliable communications skills that enhance teamwork and build trusted working relationships.

EXPERIENCE

Zayo Group, Denver CO - Solution Engineer Specialist

November, 2022 - October, 2023

●Collaboratively designed fiber network solutions to meet customer requirements.

●Developed “short cuts” for routine procedures that eliminated redundant steps and improved data accuracy.

●Tools: Google Earth, ESRI ArcGIS, Smallworld GIS, and Salesforce

IBM Cloud Managed Services, Boulder CO - Delivery Project Executive

February 2015 - July 2018

●Led IT service delivery teams supporting IBM Cloud accounts running Oracle, SAP, and PeopleSoft applications in finance, healthcare, and distribution sectors.

●Maintained a portfolio of $31M in outsourcing and business services contracts and maintained positive client relations to secure $5.8M in contract growth.

●Accomplished successful “go live” for financial services client deployment involving Payment Card Industry (PCI) standards on AIX Oracle and Windows cloud environments by leading client orientation sessions, resolving server build issues and implementing account governance and reporting structure.

IBM Strategic Outsourcing, Boulder CO - Delivery Project Executive

May 2012 - January 2015

●Manager of security and compliance professionals overseeing security and risk management programs, HIPAA compliance, audit readiness, and malware defense for a large managed health care provider.

●Successful “Pass” on Corporate Audit of security controls.

●Deployed integrated security patch management process for over 24,000 in-scope systems with BigFix automation.

IBM Strategic Outsourcing, Boulder CO - Sector Compliance Lead

June 2010 - April 2012

●Directed compliance management and risk management programs with integrated controls and compliance standards within healthcare and public sectors.

●Conducted root causes analyses and investigations to identify areas of improvement in operational metrics and business controls to achieve compliance and audit readiness levels above 90%.

●Developed and implemented sector-level operational metrics and reporting processes.

EDUCATION

Anoka Technical College, Anoka MN - Technical Degree in Electronics

CERTIFICATIONS

CISSP - Member ID 693655 (Sep 2019 – Sep 2022) – Certified Information Systems Security Professional

Notary Public – Colorado Notary ID 202********

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