Office Manager

Monique Thomas

Manchester, CT *****

***************@*****.***

+1-860-***-****

Work Experience

Office Manager

Hartford HealthCare Medical Group-Pain Management-Meriden, CT Present

• Run Daily Huddle with Team

• Manages 8-10 Employee staffing schedule/Time-Off Request

• Monitor KRONOS

• Data Entry- EPIC EMR

• Answering Phones /Faxes

• Scan medical records into EMR system

• Oversee patient Clinic Flow/ Volume

• Manage Inbound / Outbound Work queues

• Run Reconciliation Reports for Revenue Cycle/ Authorization Denials

• Place IT & Engineering Tickets in System for office services

• Run weekly Provider Scheduling reports

• Monitor Billing charges

• Supports Physicians /Advanced Practice within clinical setting Surgical Scheduling Coordinator

Hartford Healthcare Medical Group- Neuroscience-Vernon, CT August 2011 to October 2022

• Obtain written Authorization for Surgical Procedures.

• Obtain all patient information and surgical case needed from EMR system to Create OR case.

• Utilize Microsoft Outlook to track OR Cases on a daily/weekly/monthly based.

• Contact & Confirm all Surgical Equipment/Implantable Device Representatives for OR Cases Weekly.

• Provide Case Order and all Special needs for OR Case daily ( for the prior day) with Hospital Main OR scheduling team.

• Coordinate all Patient Pre & Post Operative Clearances with Primary Care Physician including specialist.

• Schedule Pre- Surgical Assessment Appointments & Consent Signing.

• Prepare all Durable Medical Orders for billing.

• Faxing

• Scanning outside records into EPIC EMR System

Medical Assistant (Endocrine)

CT Children's Medical Center-Hartford, CT

March 2008 to August 2011

• Triage/Vital signs, Finger sticks, Dipstick Urinalysis

• Assist patients with checking blood glucose levels, Hemoglobin A1c's

• Maintain and stock patient exam rooms

• Assist with patient and family education on how to properly use blood glucose meters/devices

• Schedule patient appointments

• Utilize PC to enter and retrieve insulin numbers and information on patient glucometer/insulin pump

• Answer multi-line phone, operate fax and copy machine

• Prescription refills

• Call laboratory for MRI reports, bone x-rays, ultrasounds, DXA reports Medical Assistant

Marietta Dermatology-Marietta, GA

July 2005 to September 2006

• Triage patients

• Assist physician in exam rooms with skin biopsies, skin cancer removal surgeries, and clean-up

• Perform fungal cultures, skin tag removals

• Set-up sterile/non-sterile surgical trays

• Sterilize instruments

• Write out requisitions for laboratory/pathology specimen send-outs

• Obtain laboratory/pathology reports

• Stock exam rooms

• Answered phones, scheduled appointments

• Checked prescription line/Call in prescription refills Education

Associate in Science (AS) in Business Management

Post University - Waterbury, CT

Present

Medical Assistant

High-Tech Institute - Marietta, GA

2003 to 2005

Skills

• Typing (10+ years)

• microsoft office (10+ years)

• Epic (1 year)

• Eclinical EMR (6 years)

• Customer Service (6 years)

• Dermatology

• Patient Care

• Injections

• EMR

• Vital Signs

• Receptionist

• Medical Office Experience

• Triage

• Medical Records

• Medical Imaging

• Laboratory Experience

• Transcription

• Blood sampling

• EMR systems

• Medical terminology

• Documentation review

• Intake

• Medication administration

• Computer skills

• Administrative experience

• Office experience

• Medical scheduling

• Pain Management

• Employee Orientation

• Kronos

• Insurance Verification

• Office Management

• Medical Coding

• Phone Etiquette

• ICD-10

• Recruiting

Contact this candidate