Customer Service /Security Officer

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WORK HISTORY ©

Marla T. Scott Pope

@ Essex Mia. MO 21221 12-410******* <q martascompopedigmaiicom

Worked over fourty years in Retal and Business as a Securty Guard. Presently

‘retired bul working as a Crossing Guard tor Baltimore City partime .

Excebent customer service shis Very

cordial and helpful to the persons:

needing assistance.

SECURITY OFFICER 08/2019 to 10/2021

‘Abacus Security Maryland 610 Gusryan Street

© Executed securty mutes and procedures and calmly and promptly escorted

noncompliant indkiduats oul of busking.

© Gathered information. entfied, and implemented resolution, panned

face-up and ingged and fled modent spor! lo successfully manage

complants.

© versa daily monitonng and patroted buildings. grounds, and work shes.

© Acted quickly during emenency situations to reduce opportunty for damage

and injury.

© Checked identification of persons entering and exting faciity to diminate

UNION 20d wNhors:

© = Screened ndiveiuals and prevented passage of prohibited artcies into

meatectod areas,

© Wrote dotailed reports on property damage, heft, presence of unauthorzed

penors and unusual ncdences,

© = Patroted and monitored premises in company vetude, on bicye, and by

foot.

© Reported suspicious actities and persons to law enforcement.

© = Conducted regular patrots of key areas to spot and contro! securty concems:

© Protected facility and property quests by reguiaty crculating premises and

maondonng surveilance feeds

© Greetes quests professionally and courteously to cultivate welcoming

steroaphere while making safety top priorty.

© Regulated vehie and pedestnan traffic onto butiding grounds.

@ = Monitored and authorized entrance and departure of vehictes, cargo trucks.

and vistors.

© Checked and verted photo menticalion prom to granting tacdty access

(© Answered alarms. investigated disturbances. and contacted law enforcement

peroneal to scale crises.

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