Customer Service Assistant Manager
Resume:
•Leadership
• Organization
• Customer service
•Account management
• Project coordination
• Microsoft Office tools
•Contract and Vendor
Management
*********@*****.***
Education: GED
California State University
San Marcos 2011-2012
California State University
Long Beach 2006-2007
Skills
Nordstrom
Lingerie/Hosiery Assistant Manager
• Coach and manage the retail team
• Merchandise product to meet biweekly sales goals
• Manage inventory
• Review product sales reports and assess business growth
• Strategize product promotions and events
• Provide excellent customer service
Nordstrom Rack
Accessories Assistant Manager
• Prioritize tasks and projects
• Exercise focus, urgency and attention to detail
• Create a positive environment
• Encourage communication
• Build trust and respect within the team
• Cash handling through transactions
Nordstrom Rack
Sales
Associate •
• •
City of Oceanside - Financial Division
Customer Accounts Representative I •
• Handle all money coming into the city including balancing cash drawer and preparing bank deposits
• Complete utility bill payments and preparing water and sewer utility invoices
• Verify applications and verifying business license renewals
• Manage building permits, collections, and licensing policies
• Manage meter and machine revenue cash handling
• Provide excellent customer service via telephone, email, and in-person encounters
• Create detailed reporting and financial packets
Pacific Builders Hardware & Lighting, Inc
Project Coordinator •
• Manage and maintain inventory for accounts
• Create purchase orders to fulfill customers’ contracts
• Coordinate deliveries to job sites
• Daily reporting to superintendents and contractors of each project
• Review site plans and submittals
• Execute invoice and billing procedures
• Review customer contracts and ensure finances are accurate
• Provide excellent customer service
• Responsible for vendor contract management and performance References available upon request
2007-2012
2012-2014 2014-2016
2022-2023
• Merchandise product to meet biweekly sales goals
• Maintain an organized and clean sales floor
• Promote Nordstrom Rewards Program consistently
• Process markdowns and transfers
• Provide excellent customer service
• Received the Customer Service All-Star Award
• Received the President’s Cup Award for having the highest double digit increase in the entire region Emily Mattia
2016-2021
The Prescott Companies - Associa Company
Community Association Manager •
• Provide professional and knowledgeable customer service to residents as well as the community Board members
• Document and keep records for community historical knowledge
• Prepare and facilitate board meetings with management reports
• Conduct monthly sight inspections while ensuring communities operate within their governing documents along with the rules and regulations
• Oversee and manage associations financials as well as initiate an operating budget based upon current and future needs of the community factoring in reserve studies reports
•Ensure continued education and working knowledge of case law and California civil codes
•Create and manage an action list for each association to aide assistant managers needing to perform their tasks
• Project management with general contractors and engineers during community common area defaults.
• Review license and permits submitted to any Association hiring on General Contractors to perform a variety of work scopes. 2023-
current
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