Customer Service Representative
Resume:
Bobbi Griffin
Ormond Beach, FL *****
*************@*****.***
Work Experience
Medical Receptionist/Front Desk
Pulmonary Associates of Saint Augustine - Saint Augustine, FL February 2024 to Present
Allscripts, phone calls checking patients in making charts, faxes pulled . Referrals. Customer service. Spreadsheet. Microsoft Office experience, scheduling, Insurance Verification Specialist/DME
The Orthopedic Clinic - Florida
December 2022 to December 2023
Insurance verification, working with Medicare and Medicaid, sending out referrals to the patients PCP, DME for orthopedic in a timely manner, customer services. Speaking with PCP offices on a daily basis, Athena program,
Patient Service Representative
The Orthopedic Clinic - Daytona Beach, FL
June 2022 to December 2023
EOB, emails, Athena, phreesa, co-pay
Scheduling new and follow-up patient appointments
Checking in patients as they arrive, verify information, collect co-payments, verify demographic information, retrieve messages
Covers for other staff at the front desk as asked, including coverage at other locations CSR - Customer Service Representative
Lincare Holdings - Daytona Beach, FL
October 2021 to June 2022
DME, medical terminology, ICD 10 coding, Working closely with doctors offices, as400 and lite, CMN, DWO,Medicare, Medicaid, verifying all insurances. Managed client record Performed customer service survey, Answered calls from customer, Performed data entry for order, Assisted customers with a warm and professional attitude, Resolved customer information and complaints, Responded to claim inquiries, Handled online orders and credit card transactions Caregiver, Comfort Keepers
Comfort Keepers - Port Orange, FL
April 2021 to September 2021
Cleaning, cooking, special needs, all medical equipment used, feeding, bathing, bathroom help, changing clothes, companionship, errands, doctors appointments Direct Support Professional (DSP)
Healthcare Solutions - Daytona Beach, FL
September 2019 to August 2020
Working with special-needs clients, Cooking cleaning and running errands Customer Service Representative II
Rotech Healthcare Inc. - DeLand, FL
February 2018 to March 2019
DME, Excellent phone etiquette, handling Allscripts, very savvy with Microsoft Office and windows, provided all clerical office duties, corresponding to e-mails, answered multiple phone lines, collected copays and collections on lack of payments. Greeting patients, medical billing to insurances also medicaid and Medicare experience and verifying authorizations, calling doctor's offices to follow up, calling patients for follow up and collecting copays.
CSR - Customer Service Representative
Vinili staffing - DeLand, FL
February 2018 to April 2018
DME, Verifying medical insurance, providing customer service, answering multiple phone lines, oxygen orders and medical equipment, calling doctor's offices to follow up, following up with patients, faxing, scanning, working simultaneously with multiple computer monitors, follow up on scripts, EMR, HIPPA, 10 key, Allscripts, scheduling appointments and taking care of all administrative duties.DME Customer Service Representative
Lincare - Daytona Beach, FL
April 2017 to February 2018
Worked closely with Medicaid and Medicare; excellent phone etiquette, working with DME, Allscripts, Medical insurance, answering multiple phone lines, running insurance from Medicare to private, taking orders for O2, CPAPS, nebulizer and scripts, Medical equipment, answering emails, helping customers as they come in, ICD10 codes, RX, calling doctor's offices for follow up, creating CMN scanning printing AS400, DME supply, EMR, knowledge of all insurance policies, submitting billing, and all scheduling. Experience in intake
Education
Medical
Concorde Career College Kansas City - Kansas City, KS April 2013 to February 2014
Skills
• Medical records
• Front desk
• Microsoft Office
• Customer service
• Medical terminology
• Clerical experience
• Medical records
• ICD coding
• EMR systems
• Math
• ICD-10
• ICD-10
• Customer service
• Medical records
• Medical terminology
• EMR systems
• Clerical experience
• HIPAA
• Customer service
• ICD-10
• Typing
• Athenahealth
Certifications and Licenses
CCMA Certification
Certified Medical Assistant
RMA
CNA
BLS Certification
CPR Certification
Driver's License
Assessments
Customer service — Proficient
November 2023
Identifying and resolving common customer issues
Full results: Proficient
Home health aide skills — Proficient
June 2020
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Home health aide skills — Proficient
September 2021
Providing care to patients in a home setting
Full results: Proficient
Protecting patient privacy — Proficient
January 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
General manager (hospitality) — Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Medical terminology — Proficient
February 2024
Understanding and using medical terminology
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Proficient
February 2024
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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