Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Proven expertise in conflict resolution and strategic planning, honed at
Next Era Energy Services and InfoCision. Excelled in enhancing customer satisfaction and streamlining dispute processes. Demonstrates critical thinking and effective communication, achieving significant improvements in customer service operations. Results- oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard- working by peers, I can be relied upon to help your team achieve its goals.
SKILLS
• Strategic Planning • Change Management
• Critical Thinking • Problem Solving
• Coaching and Mentoring • Project Management
• Effective Communication • Time Management
• Conflict Resolution
CONTACT
*********@*****.***
Pensacola, FL 32514
EXPERIENCE
RESOLUTION SUPPORT
FEB 2024 - PRESENT Next Era Energy Services, Pensacola Customer Service Representative
MAR 2023 - PRESENT Next Era Energy Services, Pensacola
• Monitored and evaluated the effectiveness of existing dispute resolution processes
• Conducted investigations into customer complaints, gathered evidence, and reported findings
• Drafted reports on resolutions for various disputes based on investigation results
• Collaborated with other departments to create policies that promote effective conflict resolution
• Built relationships with customers to ensure their satisfaction during the dispute resolution process.
• Answered customer inquiries and provided accurate information regarding products and services
• Provided excellent customer service to resolve customer complaints in a timely manner AMIYA BROWN
R E S O L U T I O N S P E C I A L I S T
Customer Service Representative
JAN 2022 - PRESENT InfoCision, Pensacola
Guest Service Representative
OCT 2019 - JAN 2022 Target, Pensacola
Navy Trainee
MAY 2019 - AUG 2019 US Navy Department, Great Lakes
• Gathered customer feedback through surveys and used the data to improve customer service
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
• Performed administrative tasks such as filing paperwork, updating databases, and generating reports
• Resolved complex problems by working with other departments to provide solutions that meet customer needs. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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EDUCATION
Associate of Arts in Business Administration And Management MAY 2021 Pensacola State College
High School Diploma GPA 4.0
MAY 2019 West Florida High School/Technical
CERTIFICATIONS
• Microsoft word • Microsoft excel
• Microsoft powerpoint
REFERENCES
References available upon request
Contact this candidate