Business Analyst System
Resume:
Surekha Johnson
*******.***********@*****.***
Professional Summary
Business system analyst with 14 years of banking experience in understanding business needs and implementing technology solutions in Finance domain
Proficient in eliciting and analyzing business requirements from subject matter experts (SME) and communicating them to technical stakeholders for implementation.
•Experience with Agile methodology projects
•Strong intellectual curiosity and desire to develop an in-depth understanding of complex issues
•Possess excellent communication and business writing skills
Experience working in PMO performing multi-functional management and business analysis for various projects
•Ability to present and communicate with senior management
Technical skills:
SDLC Methodologies: Waterfall, Agile
Business Modeling Tools: Smart Draw, Snagit9, MS-Visio, Snipping Tool, IBM Blue works
Databases: MS Share Point
Applications: TFS, VSTS, Jira, Confluence, ALM (HP Quality Center), TP-RAP, ITPU, CASP,
CASP+
MS Office Suite: Word, Excel, PowerPoint
Project Experiences
Wipro LTD. (Citigroup Assessment Project) Apr 2024- July 2024
As a senior Business Analyst, worked on integration project to integrate Fieldglass which is external application to onboard contractors and Resources @Citi application through the integration layer Nexis
As a Sr. BA, confirmed that the data is transferred from Fieldglass to Nexis and stored in there and then appropriate data is sent to Resources @Citi at the scheduled feed times
Authored user stories in Jira to manage the requirements
Wipro Ltd. (PNC Bank) Aug 2023- Apr 2024
As a Sr. Business analyst, worked in a data migration project with accounting and charge off accounts.
PNC Bank is moving from legacy Collections and Recovery platforms to C&R Software’s Debt Manager (DM). As part of that program, worked on data migration activities
Migrate ORW to C&I Debt Manager with all the batch and manual inputs into the new system for all products on FDR and ACLS accounts.
Wipro performed assessment and provided high level migration plan, strategy, roadmap to better facilitate, assist and accelerate the full migration in phases hence DM will be system of records. (Retiring CAX)
One-time historical migration from ORW (lift and shift) and incremental data migration
Wipro Ltd, (US Bank Project) Jan 2023- July 2023
Worked as a BSA on AML related Compliance projects, specifically on Know Your Customer (KYC), Customer Risk Rating (CRR) systems
Work closely with compliance, technology, and business personnel, with the rules and regulations under which the firm operates.
Gather business requirements and functional specifications for projects
Perform detailed Business Analysis and conducted grooming session for dev and QA team
Interact with Technology during BRD, FRD, UAT Testing and Production support stages.
Execute and Track Test Plans, Cases, and Scripts.
Wipro Ltd, (Citi Group Project) Tampa-FL Dec 2021- Dec 2022
Project Delivery- Tax Information Reporting (TIR)
As a BSA, lead and coordinate the centralized Tax Information Reporting team in FRSS and drive the strategic agenda for Tax Information Reporting.
Responsible for overseeing various tax information reporting functions including withholding and information reporting under the IRS, FATCA, CRS, and certain local regimes.
Taking accountability for migration of information reporting work from different businesses globally into FRSS; roll-out of new systems for Tax Information Reporting; providing guidance to business partners through service delivery conversations
Execute functions from the Tax Information Reporting process tree including, but not limited to withholding, information reporting, legal entity maintenance, and governance
Identify steps to standardize existing processes and create solutions to simplify activities across the global Tax Information Reporting team such as system enhancements or digital automation
Develop best practices and implement appropriate procedures and controls to ensure consistent compliance with Information Reporting, FATCA, and/or CRS requirements
Identify and participate in process re-engineering and re-design activities to achieve better controls, compliance, and efficiencies
Wipro Ltd, (Citi Group Project) Tampa-FL Jan 2020- Dec 2021
PMO- Change Management Project Manager
EUC Remediation Project
•As a part of PMO organization, Integrate change management activities into project plan
•Align with the Project Management Office to develop work plans for change management work streams and related activities
•Work closely with key business leaders to understand change management implications across multiple business units
•Collaborate with project team members to ensure alignment with key cross functional project activities
•Design, develop and implement a stakeholder management strategy to drive engagement, awareness, and preparedness of/for the project.
Wipro Ltd, (Citi Group Project) Tampa-FL Oct 2019- Jan 2020
SR. Business Analyst
Citi Group- GFTS, Full Suite NAM implementation project
•As a Sr. Business analyst, get position and contract level balances into Full Suite
•Integrate with Genesis wholesale & retail
•FFS Operating Ledger in NAM/APAC/EMEA (along with DBS ledger decom)
Wipro Ltd, (Citi Group Project) Tampa-FL Oct 2018- Sept 2019
SR. Business Analyst
Citi Group- ESC (Enterprise Supply Chain) Risk Management
As a Sr. BA, within the Enterprise Supply Chain Risk Management at Citigroup program, provided support to build a new Supplier Risk management capability to better support Citi’s supplier risk management framework.
•Assess risk of third party/supplier with the use of Third-Party Risk Assessment Program (TP-RAP) and Citi Approved Supplier Program (CASP), CASP+ applications.
•Assisted Third Party Unit (TPU) department in processing questionnaires with ITPU application
•Prepare process documentation, prepare and update BRD, FRD
•Maintain production support issues by collaborating with business and technical team
•Prepare test scripts for PAT testing. Maintain and execute test scripts in ALM
Insight Global Solutions - (PWC) Tampa-FL Apr 2018- July 2018
IT SR. Business Analyst
As an IT Sr. Business analyst, Followed scrum methodology for the project.
•Participated in scrum ceremonies which are daily stand-up meeting, sprint planning, Backlog refinement, sprint review and sprint retrospective.
•Per scrum methodology worked very closely with product owners, developer and UX team as well to make sure all the requirements are captured correctly.
•Assisted product owners in authoring user stories.
•Participated in Backlog Refinement meetings to refine stories and get estimation from the development team
•Maintained user stories using VSTS
Citigroup- Tampa, FL Feb 2017- Feb 2018
BP & A Sr. Business Analyst, HR Shared Services
•Followed Scrum methodology with the use of Team Foundation Server (TFS) and Confluence to maintain user stories and documentation.
•Evaluating the risks of third-party engagements on projects.
HRSS Rewards & Recognition (R & R):
•As a Sr. BA, authored user stories as needed and maintained the user stories and completed those using TFS.
•Created process diagrams using IBM Blue Works.
Sans Consulting (Citigroup) Tampa, FL May 2016- Dec 2016
Project Manager-Lead- CTO
GPA- Application Production Support
MCA Coordinator (Manager’s Controlled Assessment):
•Assess the adequacy and appropriateness of entry level controls that mitigate operational risks and the MCA control monitoring and testing activities.
•Perform monthly testing to help business managers identify vulnerabilities and gaps in internal controls, and emerging risks to business objectives and activities and assess their severity and likelihood of occurrence.
Production Assurance Application Onboarding:
•In charge of Application Onboarding process and complete The Onboarding from the beginning till the end to provide GPA (Global Production Assurance) support for Middleware and APS.
•Follow the process to get the Level 0 to get approved for Green/Blue dollars, make PTS updates for financials, and complete the onboarding process once the support starts.
CBDC: Cross Border Data Clearance
•Follow the CBDC clearance process using the CBAT tool, starting with Business initiative submission.
J P Morgan Chase, Tampa, FL May 2011 May 2015
Student Loan/Business Analyst
•As a BA, ensured compliance to government regulations in processes.
•Administered data into loan systems and checked it accuracy.
•Provided technical support to technology team and carried tests on systems.
•Monitored all loan documents, ensured data integrity of applications submitted.
•Participated in UAT.
•Supported testing team on routine automation/ product development functions and in system testing as needed.
Environment: Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, UAT
Citigroup, Tampa, FL Feb 2006- Sept 2008
Escalation Analyst
•As an Escalation Specialist, I involved with the complex client issues by processing a higher level of empowerment, knowledge, and system access.
•Assisted international banking clients by executing financial transactions in accordance with bank policies and compliance procedures.
•I also served as dedicated resource for identifying and isolating deficiencies involving quality, training, financial risks, source, and customer satisfaction and provided opportunities for the clients.
Environment: Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Education: Bachelor of Commerce- (Accounting) Mumbai University
Certifications: PMP (project Management Professional), CSM (Certified Scrum Master)
www.linkedin.com/in/surekhaJohnson
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