Customer Service Second Language

LILIAN CAMPOS

Cellphone: 754-***-****

Address: Pembroke Pines, Fla

Email: *************@*****.***

PROFESSIONAL SUMMARY

16+ of teaching experience in different Schools, High schools and Universities. Possess a Bachelor s Degree in Teaching English as a Second Language, a Master’s Degree Higher Education and Higher Educational Administration, and presently studying a Master s Degree in Language Pedagogy-English language. My practical experience includes teaching English as a Second Language, foster quality relationships with staff, students and parents, engaging teaching styles creating productive learning and class participation. Establish a warm, supportive and inclusive environment for learning. Fulfill academic, technical and administrative processes with successful accomplishments for a worldwide well-known learning company.

SKILLS

• Excellent communication and interpersonal skills

• Organization and time management

• Highly motivated self-starter

• Capable of team and individual work

• Customer Service skills

• Multilingual: English (100% written-verbal)

Spanish (100% written-verbal)

Portuguese (40 % written-verbal)

WORK HISTORY

Broward County Public Schools Substitute Teacher

Assist with classroom activities, manage classroom, maintain a positive learning environment, comply with all substitute teacher requirements, assisting teacher with special needs students as well

University of the Armed Forces English Teacher

ESPE 01/2020 – 10/2023 Online Teacher: (English Proficiency Program)

(Ecuador) Teach English Levels I-II-IV-VII-VIII.

Online Teacher: (Applied Statistics level V and

Investigación Científica Báscica, nivel II

Coral Springs Middle School BCPS - Grow Your Own Initiative Program 09/2019 – 12-2019 Language Arts Pool Teacher (6 grade)

(CoTeacher) Preparing lessons, teaching, classroom management, grading papers, attend teacher-parent

conferences

Language Line Solutions Interpreter

10/2017 – 01/2018 Language Interpreting services worldwide for law enforcement, healthcare organizations, legal courts, schools and businesses.

Pearson Academy English Coordinator/Tutor

07/ 2016 - 07/2017 In charge of the academic, technical and administrative processes of the English program in the Universidad Tecnica Particular de Loja and English Tutor B1 level

(according to the common European framework)

students to improve their skills in the English

Language.

British School of Language English Speaking Evaluator and Invigilator 01/ 2015 – 07/ 2017 Speaking Evaluator and Invigilator for KET A1, PET B1, FCE B2 ESOL Language Proficiency examinations

(Written and Spoken).

Universidad Catolica (Ecuador) English Teacher

01/ 2012 – 07/ 2016 Blended English Program and Onsite Program: taught English as a second language to KET A1 and PET B1

(according to the common European framework)

students to improve their skills in the English

Language.

Universidad de las Fuerzas Armadas English Teacher

(Ecuador) SMRT English Online Program

10/ 2015 – 01/ 2016 Conversational classes to improve the English language Speaking skill to University teachers, administrative personnel and military personnel.

03/ 2010 – 8/ 2014 English Teacher: all levels – KET A1, PET B1 and FCE B2 students (according to the common European

framework) students to improve their skills in the English Language.

Colegio Alberto Einstein English Teacher

6/ 96 – 12/ 2006 (Ecuador) Principal’s Secretary. All clerical work, meeting and greeting people, answering phones, customer service, showing school to outside people.

First grade Language Arts and Social Studies teacher. Level students in English (1st to 7th grade)

WORK HISTORY OTHER THAN TEACHING

Saint Anne Adoption Center Interpreter/Bilingual Executive Assistant 07 2007 – 8/ 2008 Assist the Executive Director in Canada via Internet and the Legal Representative in the administrative process of the adoptions program in Ecuador, translate all documents that came in and went out of the office from Canada to Ecuador/Ecuador to Canada.

Interpreter for Canadian adopting families (English- Spanish/Spanish-English) at Courthouses throughout the country, Ecuadorian Authorities, Orphanages,

Ministry of Economic and Social Inclusion, etc..

South Florida State Hospital Accountant II

Promoted from Accountant I – Patient’s cashier.

02/ 1996 – 06/1997 Accountant II: In charge of patients Banks accounts, process Hospital`s payables accounts of outside private Doctors in a computer program SAMAS, keep a data

base of medical services offered to the patients by independent companies, payroll and other occasional services as required.

Florida International University Bilingual Secretary 07/ 1993 – 10/ 1995 Got promoted from Accountant I: Patients cashier. Accountant II: Process students’ information in a

computer program, registration, give information to students about the Medical Center, payroll, customer service, answering phones.

Holy Cross Lutheran Church/School Secretary-Receptionist 01/ 1993 – 06/ 1993 In charge of the reception area (answering phones, filing, meeting and greeting people, giving school information, collect tuition, sell lunch cards.

Riviera Hotel Reservations

12/1991 – 12/1993 Front Desk: check-ins, check-outs, assigning rooms, making keys, preparing end of shift reports, customer service, answering telephone.

Reservations: booking rooms for guests, booking rooms for large groups, room upgrades, meeting and greeting people, solving client’s complaints, answering telephone queries, maintaining records.

University Settlement Secretary-Receptionist

01/1989 – 10/1991 Assist the Director, typing letters, filing, answering phones, Dictaphone transcribing and customer service. Ecuatoriana de Aviacion Bilingual Secretary:

03/1987 – 06/1987 INTERNSHIP from high school

DEGREES

Universidad Tecnológica (Ecuador) MASTER S DEGREE: (Online) Indoamérica, (presently studying) English Pedagogy: Teaching and learning languages: English Universidad Tecnologica (Ecuador) MASTER S DEGREE: Indoamerica, - 2013 University Teaching and Education Administration Universidad Tecnica Particular BACHELOR’S DEGREE:

De Loja – 2006 (Ecuador) Education Sciences: English REFERENCES

Jackie Pareja, Social Services Coordinator 954-***-**** Laly Bastidas – Property Manager 954-***-****

Liz Chew – Bilingual Assistant 954-***-****

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