Customer Service Office Administrator
Resume:
C
FRANCESCA
CUCCURULL
O
fsisca***0@hotmail.c
om
Asheville, NC 28806
EXPERIENCE
Server
Miami, FL
Oliver's Bistro/ Nov 2018 to Apr 2024
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction. Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Office Administrator
Miami Beach, FL
Romano Investment Group/ Oct 2012 to Oct 2018
Coordinated and managed daily administrative operations of the office. Organized and maintained filing systems, including electronic databases and records. Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed. Composed correspondence such as letters, emails, memos, reports and other documents.
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Assisted with budget preparation by providing data entry support into financial tracking system.
Processed invoices on a timely basis according to established procedures. Prepared special reports by collecting, analyzing and summarizing information from various sources.
Provided assistance with the planning of events such as staff meetings or conferences. Reviewed employee time sheets for accuracy prior to submission for payroll processing. Replenished office supplies, placing new orders for restocking to maintain inventory. Server
Miami, FL
Quatro Ristorante/ Mar 2011 to Sep 2012
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered food orders promptly and courteously.
EDUCATION AND TRAINING
High School Diploma
Career Online Apr 2020
Miami, FL
Child Care Development Associate Certificate
Smart Horizon Apr 2020
Miami, FL
LANGUAGES
English:
Full Professional
Spanish:
Full Professional
Italian:
Full Professional
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