Customer Service Representative

Zaryah Jones

*********@*****.*** 870-***-**** Wynne, AR

SUMMARY

Seeking Customer Service Representative role with 1 year of experience in call center environments. Skilled in handling inbound calls, providing exceptional verbal communication, and maintaining work-at-home readiness. Successfully passed background check, adept at managing customer interactions with efficiency and care. WORK EXPERIENCE

InfoCision Wynne, Arkansas

NRA Fundraiser Mar 2024 - Present

• Manage a portfolio of inbound and outbound communication to facilitate fundraising efforts.

• Execute sales strategies to secure donations for organizational objectives. Walmart Sherwood, Arkansas

Online Pickup and Delivery May 2023 - Jul 2023

• Ensured timely preparation and packaging of customer orders to meet designated pick-up schedules.

• Maintained systematic organization of customer orders to ensure accuracy and efficiency in delivery.

• Provided customer assistance by locating items and offering support with various shopping tasks. McDonalds Forrest City, Arkansas

Crew Member Mar 2021 - Jun 2022

• Managed financial transactions with accuracy, ensuring all cash-handling processes adhered to company policies.

• Delivered high-quality customer service by efficiently processing orders and addressing customer needs. EDUCATION

Arkansas State University

Bachelor Degree, Computer Science

Jonesboro, AR

Present

CERTIFICATIONS

Choir Cord, U.S. 1890-Present None

Programming 1 Principal Award None

Algebra 3 Award of Merit None

SKILLS

Computer Skills • Communication • Problem-Solving • Critical Thinking • Creativity • Attention to Detail • Organization • Mathematics • Flexibility • Patience • Active Listening • Phone Communication

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