Customer Service Data Entry
Resume:
Wesley Johnson
Norristown, PA *****
**************@*****.***
Experienced customer service professional with a background in retail and logistics. Skilled in cash handling, data entry, and customer support with a strong attention to detail and organizational skills. Proficient in Microsoft Office and various POS systems. Authorized to work in the US for any employer
Work Experience
Supervisor
7-Eleven-King of Prussia, PA
Present
• Supervised a team of employees, ensuring efficient store operations and customer satisfaction.
• Manage cash transactions and utilize POS and Fleet Entry systems to accurately log truck driver mileage for diesel fuel receipts.
• Answer store phone and help customers over the phone with their needs Digital Personal Shopper
Walmart-Norristown, PA
November 2021 to August 2022
• Scanned and prepared items for shipping, ensuring accuracy and timely delivery. Coordinated with FedEx to manage deliveries
Package Handler
UNITED PARCEL SERVICE-Horsham, PA
July 2020 to February 2021
• Sorted packages efficiently by postal code to ensure timely delivery.
• Maintained a high level of accuracy and organization in a fast-paced environment Sales Associate
BJ's Wholesale Club-Conshohocken, PA
August 2017 to June 2020
• Initially worked as a cashier before being promoted to Member Services Representative.
• Sold tier 1 and 2 memberships, the BJ's Mastercard, and assisted customers with locating items in the warehouse
Education
College (Did not finish) in Advertising / Marketing Drexel University - Philadelphia, PA
September 2021 to May 2022
College (Did not Finish) in Mass Communications
Montgomery County Community College - Blue Bell, PA August 2017 to May 2019
Skills
• Customer Service
• Cash Handling
• Organizational Skills
• Cashiering
• Retail Sales
• Sales
• Computer Skills
• Time Management
• Computer Operation
• Math
• Phone Etiquette
• Communication Skills
• Typing
• Microsoft Word
• Computer Literacy
• Basic Math
• Microsoft Office
• Microsoft Powerpoint
• POS
• Data Entry
• Supervising Experience
• Microsoft Outlook
• Office experience
• Front desk
• Clerical experience
• Word processing
• Filing
• Computer literacy
• Cash handling
• Communication skills
• English
• Customer service
• Phone etiquette
• Organizational skills
Assessments
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Working with MS Word documents — Proficient
September 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Typing — Proficient
September 2022
Transcribing text
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Social media — Proficient
September 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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