It Support Level 3
Resume:
Christopher Ticen
Yorktown IN, 47396
*****.*****@*****.***
OBJECTIVE: To sharpen my skills in the field of Information and Technology while learning new and better skills, to help improve the company I work for. EDUCATION: Western Governors University
Bachelor of Science Major: Network
Graduation Date: March 2017 Administration
Ivy Technical College
Associate of Applied Science Major: Computer
Graduation Date: May 2014 Networking
CERTIFICATIONS: Project+, CLA+ Proficient,
MCP, Windows Server 2012R2 Solutions, A+, Modern Operating Systems WORK EXPERINCE:
OrthoAlliance
Muncie, IN
Job Title: Service Desk II
Date: January 2024 – Present
• Escalation point for Level 1 technicians
• Deskside and remote support for 7 offices across Indiana
• Exchange and Office 365 advanced troubleshooting and configuration
• Hardware and Software support for all equipment
• PCI and HIPPA compliance maintenance
Computer Warriors IT Support
Wilmington, NC
Job Title: Level 3 Service Technician
Date: July 2022 – December 2023
● Primary escalation point for Level 1 and 2 Technicians
● Office 365 administration and management
● Server maintenance and administration
● VMware and HyperV virtual environment support and setup
● VOIP Systems administrator
● Sharepoint engineering and deployment
● Maintenance and troubleshooting of whole office IT infrastructure for over 200 companies
● PCI and HIPPA compliance maintenance
eKeeper Systems
Yorktown, IN
Job Title: System Analyst
Date: January 2020 – July 2022
● Provide complete support for over 40 clients across central Indiana. Including their hardware, software and cisco phone systems
● Manage and maintain Active Directory, DHCP, DNS and Group Policies in multiple complex environments
● Setup, maintenance, and monitoring of servers, switches, firewalls and routers.
● Creation of Powershell scripts for automating tasks Riverview Health
Noblesville, IN
Job Title: Help Desk Technician
Date: January 2018 – January 2020
● Provide tier 1,2 and 3 support for Hospital and off-site locations, over the phone and deskside
● Build and setup new computer equipment utilizing Microsoft SCCM
● Manage and create Active Directory accounts
● Manage and track customer tickets through online ticketing system. Community Health
Kokomo, IN
Job Title: Information Systems II
Date: September 2015 – December 2017
● Repair, manage, and maintain PC’s for all Community locations assigned
● Provide tier two support for all non-medical hospital equipment
● Prepare new Community facilities for transition to Community Epic EMR systems
● Prepare and setup new employees computer systems and provide training as needed
Obstetrics and Gynecology of Indiana
Carmel, IN
Job Title: IT Support Specialist
Date: January 13 – September 2015
● Manage and maintain 6 locations PC’s and other IT devices
● Serve as level one and two help desk roles
● Manage new device preparation and old device removal.
● Managed Virtual Server using VMware
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