Sales Associate Customer Service
Resume:
Jerneyshka Gautier
Buffalo, NY *****
************@*****.***
A resourceful freshman in college eager to bring value to any establishment through hard work and commitment to quality. Motivated individual with strong work ethic and ability to work independently. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Authorized to work in the US for any employer
Work Experience
Point Caller
East Coast Mediation-Buffalo, NY
January 2023 to November 2023
• Ability to handle pressure
• Effective Communication Skills
• Speed & Efficiency
• Computer Literacy Skills
• Microsoft Experience
• Quick learning
• Detail Oriented
Sales Associate
Bath & Body Works-Buffalo, NY
August 2022 to December 2022
• Assisted an average of 50 customers per day
• Communicated with customers over the phone
• Processed customer transactions
• Responsible for resolving all customer complaints
• Handled returns and exchanges
• Maximized sales transactions
• Restocked merchandise
• Helped ensure customer satisfaction
• Organized new merchandise
Sales Associate
Burger King-Buffalo, NY
January 2021 to July 2021
• I provided a quick, friendly exceptional customer experience!,
• Kept store clean
• Restocked shelves
• Created inventory of products
• Responsible for auditing and organizing the whole store
• Carried out all transactions on cash register including, cash, checks, card payments and refunds or coupon exchanges.
• Responsible for resolving all customer complaints
• Trained 3 new employees.
Child Care Assistant
Peace of Mind Early Education Center-Buffalo, NY
September 2014 to June 2015
Assisted changing diapers, writing daily reports, recording attendance, engaging in play, assisting to put children to sleep, and creating a safe environment. Education
Freshman in college in Psychology
Niagara County Community College - Niagara County, NY January 2023 to Present
High school diploma in Advanced Regents
Tapestry Charter School - Buffalo, NY
September 2018 to June 2022
Skills
• Time Management
• Phone Etiquette
• Microsoft Excel
• Communication Skills
• Organizational Skills
• Project Management
• Customer service (1 year)
• Writing Skills
• Typing
• Bilingual
• Spanish
• Upselling
• Typing
• Microsoft Publisher
• Customer service
• Sales
• Office management
• Cash handling
• Hospitality
• Cash register
• Guest services
• Computer skills
• Organizational skills
• Time management
• Microsoft Office (4 years)
• Communication skills
• Documentation review
• Google Docs
• Multi-line phone systems
• Microsoft Powerpoint
• Phone etiquette
• Bilingual
• Math
• Microsoft Outlook
• Microsoft Word
• English
• Basic math
• Spanish
• Customer support
• Office experience
• Writing skills
• Computer literacy
• Microsoft Excel
• Data entry
• Order entry
• Word processing
• Filing
Languages
• English - Fluent
• Spanish - Fluent
• French - Beginner
Awards
Certificate of achievement
June 2018
Awarded by New York State Senate Timothy M. Kennedy. Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
September 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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