Front Office Customer Service
Resume:
Delilah Mar
Rancho Cucamonga, CA *****
*******@*****.***
Compassionate medical professional with knowledge in various levels of healthcare settings in pursuit of challenging opportunities to provide compassionate care while growing a broader based knowledge. Excellent communication and interpersonal skills. Adept ability to prioritize patient needs and multitasking to optimize efficiency and productivity . Ability to analyze complex challenges and devise effective solutions . Committed to continuous personal and professional growth . Work Experience
CCM coordinator /front office
Rancho Wellness - Rancho Cucamonga, CA
April 2023 to Present
Successfully helped to enroll the highest goal ever for that program with over 50% increase in volume Maintain accurate and up to date medical records and information Ordered prescriptions, both controlled and maintenance daily Reviewed, updated patient concerns, ordered necessary annual procedures Proficient in healthcare software
Coordinate patient referrals to specialist and other healthcare providers Mastered a high volume of calls for scheduling and cancelling appointments, prescriptions and referrals, for multiple providers
PSR
Quest Diagnostics - Redlands, CA
April 2018 to February 2023
Proven record of handling high volume of patients with confidence and efficiency Strong organizational skills
Impeccable Multi-tasking skills
Quality customer service skills
Conflict resolution skills
Able to handle demands expediently and in order of importance Mastering the latest technologies
Medical Laboratory Technician 3
San Antonio Regional Hospital - Upland, CA
August 2004 to June 2017
Leadership in training multiple students and new phlebotomists as well as pathology assistants Strong organizational skills
Able to handle multiple demands efficiently and according to company compliance Excel in specimen handling of samples, chemicals, proper storage of surgical specimens Adaptability to multiple pathologist and ever changing technologies of medical field in multiple departments.
Skills
• Special education
• Computer skills
• Epic
• Medical coding
• EMR systems
• Microsoft Office
• Organizational skills
• Typing
• Office experience
• Laboratory Experience
• Time management
• Medical scheduling
Certifications and Licenses
Certified Phlebotomy Technician
November 2023 to November 2025
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