Service Representative Customer

• SHARINA TURNTIME

**** ******* ** ********, ** *0281 (H) 404-***-**** ***************@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success. Proven ability to establish rapport with

customers and meet or exceed quality performance. Reliable and driven, with strong

time management prioritization abilities.

Skills

Clerical Critical Thinking

Reading Comprehension Time Management

Judgment and Decision Making Education and Training

Telecommunications

Experience

FRONT LINE CUSTOMER SERVICE REPRESENTATIVE 06/2016 to Current

GEORGIA NATURAL GAS – Kennesaw, GA

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Confer with customers by telephone provide information about products or services,

take or enter orders, cancel accounts, or obtain billing information.

Check to ensure that appropriate changes were made to resolve customers'

problems.

Refer unresolved customer grievances to designated departments for further

investigation.

Resolve customers' service or billing complaints by performing activities such as

refunding money, or submitting request for adjusting bill.

Obtain and examine all relevant information to assess validity of complaints and to

determine possible causes, such as extreme weather conditions that could increase

utility bills.

Customer Care Representative 06/2015 to 03/2016

AlpineAccess – Stone Mountain, GA

Confer with production, sales, shipping, warehouse, or common carrier personnel in

order to expedite or trace shipments.

Compute total charges for merchandise or services and shipping charges.

Collect payment for merchandise, record transactions, and send items such as

checks or money orders for further processing.

Recommend merchandise or services that will meet customers' needs.

Attempt to sell additional merchandise or services to prospective or current

customers by telephone.

Check inventory records to determine availability of requested merchandise.

Verify customer and order information for correctness, checking it against

previously obtained information as necessary.

Receive and respond to customer complaints.

Obtain customers' names, addresses, and billing information, product numbers, and

specifications of items to be purchased, and enter this information on order forms.

Metrics Team Supervisor 06/2014 to 06/2015

AlpineAccess – Stone Mountain, GA

Implement corporate or departmental policies, procedures, and service standards in

conjunction with management.

Discuss job performance problems with employees to identify causes and issues and

to work on resolving problems.

Evaluate employees' job performance and conformance to regulations and

recommend appropriate personnel action.

Provide employees with guidance in handling difficult or complex problems or in

resolving escalated complaints or disputes.

New Hire Flex trainer 04/2013 to 06/2014

AlpineAccess – Stone Mountain, GA

Present information using a variety of instructional techniques or formats, such as role

playing, simulations, team exercises, group discussions, videos, or lectures.

Offer specific training programs to help workers maintain or improve job skills.

Monitor, evaluate, or record training activities or program effectiveness.

Assess training needs through surveys, interviews with employees, focus groups, or

consultation with managers, instructors, or customer representatives.

Organize and develop, or obtain, training procedure manuals and guides and

course materials such as handouts and visual materials.

Customer Care Representative 03/2012 to 04/2013

AlpineAccess – Stone Mountain, GA

Obtain customers' names, addresses, and billing information, product numbers, and

specifications of items to be purchased, and enter this information on order forms.

Prepare invoices, shipping documents, and contracts.

Inform customers by telephone of order information, such as unit prices, shipping

dates, and any anticipated delays.

Receive and respond to customer complaints.

Verify customer and order information for correctness, checking it against previously

obtained information as necessary.

Direct specified departments or units to prepare and ship orders to designated

locations.

Check inventory records to determine availability of requested merchandise.

Review orders for completeness according to reporting procedures and forward

incomplete orders for further processing.

Education

Contact this candidate