Sales Associate Service Representative

Tiffany Sherrod

Brooklyn, NY *****

P:862-***-**** – E:****************@*****.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Active Listening

Executive Management Support

Stock Management

Promotional Support

Order Processing

Document Control

Time Management

Product and Service Sales

Social Perceptiveness

Cash Register Operation

Money Handling

Stocking and Replenishing

Work History

11/2018 to 02/2023

Facilitator

TemPositions – NY

Collected data on program efficacy through data analysis and implemented solutions for improvement.

Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.

Developed and implemented organizational systems to better manage training documentation and progress reporting.

Brought in projects on-time and under-budget by effectively handling routine and complex issues.

05/2016 to 02/2017

Sales Associate

JCPenney – NY

Rotated stock and restocked shelves to maintain product availability and store appearance.

Prepared merchandise for sales floor by pricing or tagging.

Managed returns, exchanges and refunds in accordance with store policy.

Answered customer questions about sizing, accessories, and merchandise care.

01/2015 to 12/2015

Sales Associate

Macy's – NY

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Engaged with customers to effectively build rapport and lasting relationships.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Generated new sales leads to achieve and exceed monthly sales goals.

01/2014 to 12/2014

Sales Associate

Burlington Coat Factory – NY

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Monitored customers for signs of security concerns and escalated issues to management.

Recommended complementary purchases to customers, increasing revenue.

04/2009 to 04/2014

Sales Associate

Century 21 – NY

Wrapped, boxed and weighed bakery department products.

Monitored customers for signs of security concerns and escalated issues to management.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Used in-store system to locate inventory and place special orders for customers.

02/2008 to 04/2009

Cashier

United Nations Gift Centre – NY

Built relationships with customers to encourage repeat business.

Greeted customers entering store and responded promptly to customer needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Education

2004

High School Diploma

Erasmus Hall High School - Brooklyn, NY

Certifications

Certified Bus Matron.

CPR Certified.

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