Customer Service Agent

Carol Shugars

***** * *** ** *** **** Phoenix, Arizona 85022 520-***-**** ****************@*****.*** Career Objective

Hard-working college graduate with an Associate's Degree in Science and Health Administrations in Medical coding and billing (3.0 GPA), with 20.5+ years of work experience. Aiming to leverage academic experience and a proven knowledge of food sanitation & safety, customer satisfaction, and telephone etiquette to successfully fill the Work at home Customer Service Agent role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

Education

COLORADO TECHNICAL UNIVERSITY ONLINE

COLORADO SPRINGS, CO

Associate's Degree in Science and Health Administrations Medical coding and billing (Jul 2017) YAVAPAI COMMUNITY COLLEGE

PRESCOTT, AZ

Certification Cisco Networking (Mar 2009)

Work Experience

ARISE, REMOTE, PHOENIX, AZ

Customer Service, June 2020- Present

I worked for Turbo Tax, Interval International,

Carnival Cruise Lines, Modivcare

CRACKER BARREL, PRESCOTT VALLEY, AZ

Server, Jan 2016 – Aug 2020

● Provider of guest needs, Team player - fill in whenever help is needed, Dependable, Multitasker, Cultivator of repeat business

DENNY'S, PRESCOTT VALLEY, AZ

Manager, Aug 2012 – Jan 2014

● Lead Employees, Inventory, Customer Complaints, Freezer Pull, Drawer Counts DENNY'S, PRESCOTT VALLEY, AZ

Server, Nov 2007 – Aug 2015

● Attentive to guest needs, Great at Multitasking, Reliable, Team Player Additional Skills

● Microsoft Office systems ( word, excel, power point, spread sheets)

● Medical Terminology

● HIPAA/patient confidentiality

Credentials and Licenses

HIPAA for Health Care Workers #202131

Associate degree in Science and Health Administrations

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