Customer Service High School
Resume:
EDUCATION
Medical Science, Nursing Bachelors Program – Washington College, Chicago, IL. In Progress
Federal Emergency Management Institute (FEMA), Online
High School Diploma – Manley High School, Chicago, IL. June 2012
Blood Borne Pathogen Certification – August 2014
CPR Certification – June 2013
WORK HISTORY EXPERIENCE
Security Professional – Allied Universal, Naperville, IL. 05/2019 – Present
Provides specialized security for Illinois Emergency Management Agency (IEMA) sites
Trained at multiple sites to provide emergency coverage
Works in many aspects of security from reception to active patrols
Completes documentation to ensure compliance and tracks activity for Key Performance Indicators (KPI)
Security Officer – Titan Security, Chicago, IL. 01/2019 – 05/2019
Monitored CCTV systems in a Security Operations Center (SOC)
Responsible for providing customer service for external employees and reception duties
Completed complex patrols daily
Usher – Auditorium Theatre. Chicago, IL. 09/2012 – 09/2017
Greeted guests and provided guidance upon their arrival
Checked tickets and tracked building occupancy
Assisted handicap guests when needed
Team Leader – Agatha, Chicago, IL. 01/2011 – 04/2013
Mentored children of all ages to help provide positive reinforcement for growth
Responsible for teaching dance and singing classes
Receptionist – The Beacon of Mosiac, IL. 03/2014– 11/2014
Greeted and welcomed all entering and exiting
Trained in Microsoft Word, Excel and Power Point
Controlled phone switch board and transferred calls as needed
Asset Protection Host – Walmart, Cicero IL. 02/2016 – 02/2017
Worked in a fast pace environment to provide customer service
Responsible for auditing employees cash draws at the close of business
Worked in a undercover setting to track shrink and client theft
PROFESSIONAL REFERENCES
Jon Glueckert
Service Manager
387 Suhman Blvd
Naperville IL
********.*********@***.***
Michael Wiet
Client Manager
387 Shuman Blvd
Naperville, IL
*******.****@***.***
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