Customer Service Associate

Trounia Reid

Naperville, ***** IL 708-***-**** ***********@*****.***

Summary

Customer-oriented professional dedicated to delivering exceptional service and support to maximize customer satisfaction. Proficient in product and service knowledge, resolving issues effectively, and promoting sales to drive revenue growth.

Skills

Scripting in Python

Appointment Scheduling

Security Network

MS Office proficiency

Scrum

Forensic Analysis

Account Management

Customer Service

Problem Resolution

CompTia+

Java, SQL

Team Collaboration

Experience

CUSTOMER SERVICE ASSOCIATE 11/2023 - Current

ONCOURSE

Answer inbound calls about starting service, billing, payments, and taking accounts out of collections (bad debt) to add to new account or for customers to pay off the previous balance Sell American Home Solutions Warranties to renters and homeowners. PREFERRED WORKER 10/2021 - Current

sahara home care

Clean client's home

Take client's grocery shopping, pay bills, and to the post office Cook, and do laundry

Companion to client.

CUSTOMER SERVICE ASSOCIATE 11/2017 - 08/2019

at&t

Answer inbound calls about billing, payments, and collections Upgrade/upsell equipment and wireless service

Start new TV, Internet, and Wireless service.

CUSTOMER SERVICE REPRESENTATIVE 11/2015 - 04/2017 xerox (verizon wireless)

Answer inbound calls about billing, payments, and collections Help customers upgrade their wireless phones and plans Troubleshoot wireless devices.

HOME CARE AIDE 03/2012 - 08/2015

ADDUS HOME HEALTH CARE INC.

Clean client's home

Take client's grocery shopping, pay bills, and to the post office Cook, and do laundry

Companion to client.

Education

University of Arizona Global Campus - Chandler, Arizona BS Cyber & Data Security Technology, 06/2024

References

Upon Request

Contact this candidate