Customer Service

Monika Bala Phone: 587-***-****

Email: **************@*****.***

Highly motivated individual with M.Sc. Hons. Chemistry, with the background in administration. Certified as level 1 Early Childhood Educator. Proficient with organisational skills, customer engagement, relationship management skills and their requirements to drive business growth, sales and performance.

Currently looking for a long-term role in the organisation that will optimise all my education, skills and knowledge in Administration, Customer Service and establish career for advancement.

WORK EXPERIENCE

Store Manager

Little Caesars, Edmonton Aug 2019 - Feb 2024

●Ensure strategic goals and sales targets of the store are met by maximising sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.

●Hire, train, develop, and supervise staff

●Perform administrative tasks to support the smooth operation of all store tasks, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash

●Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis.

●Provides quality food and excellent customer service..

●Responsible for maintaining equipment, utensils and more.

Merchandising and inventory representative

Nordstrom Rack, Edmonton Oct 2019 - Oct 2020

●Stocking merchandise and ensuring workstation is well maintained

●Greeting customers

●Helping customers locate merchandise

●Providing relevant sales information to customers

●Working to resolve customer complaints and involving management when necessary

Office Administrator

Rajan Rubber, India Jan 2016 - Mar 2019

●Provided clerical and administrative support to HR Executives

●Established and maintained employee records. Ensured that employee changes are entered correctly and created on a timely basis

●Conduced short interviews with students for potential on the job training for different department

CERTIFICATIONS

●Level 1 Early Childhood Educator certificate

EDUCATIONAL BACKGROUND

●M.Sc. Hons. Chemistry - Khalsa College, India

●B.Sc. Non-Medical - Guru Nanak Dev University, India

SPECIAL SKILLS

●Excellent customer service, data entry and admin work with-over 5 years of experience.

●Well-versed in oral and written English.

●Focus and know how to prioritise multiple tasks at the same time.

●Innovative problem-solver who can generate workable solutions and resolve complaints

●Skilled in major relevant computer applications like MS Word, MS Excel, MS PowerPoint.

●An effective team player & has a strong work ethic that needed in the organisation.

●Highly skilled leader with skills in delegating tasks, creating a positive work environment, and ensuring excellent customers’ satisfactions.

●Honesty and Integrity at work.

Language:

●English

●Hindi

●Punjabi

References:

● Deepak Sedhera ( Manager at Mobile Hut in Spruce Grove) 587-***-**** or **********@*****.***

● Ashish Pawar (Government of Canada Employee) 613-***-****

Contact this candidate