Nursing Assistant Customer Service

Kellea Phillips

**** ******** ****

Payson, Ill 62360

Phone: 217-***-****

E-Mail: *************@*****.***

Professional Summary

Nursing Assistant with 2years of experience providing health care to patients at home, hospitals, and nursing homes. Compassionate and caring, responding quickly to patient calls for assistance. Provide support in daily living, including dressing, eating, and toileting.

Vital member of medical care team meeting patients' needs and exceeding care expectations. Offer expertise in obtaining specimens for lab and taking vital signs. Excellent customer service and communication skills. Develop rapport with patients and put patients at ease during procedures.Compassionate Caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support.

Skills

Electronic charting

Infection control procedures

Light housekeeping

First aid and CPR

Family communication

Emotional support

Patient observation

Monitor vitals

Behavior redirection

Mobility assistance

Specimen collection

Bed preparation

Transport patients

Vital signs monitoring

Experience

August 2019 to Current

Good Samaritan Home Quincy, Illinois

Certified Nursing Assistant

Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.

Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.

Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.

Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.

Helped residents with daily living tasks including feeding, dressing, and personal hygiene.

Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.

Observed condition of patients by examining, including checking of existing conditions, such as open wounds.

Monitored intake of food and medication and alerted staff to deterioration in patient conditions.

Exercised patients with limited or no mobility, including individuals with partial or total paralysis.

Education

August 2018 John Wood Community College Quincy, Illinois

High School Diploma certified nursing assistant certificate

Volunteer, McHenry Food Pantry .

Member, KeyClub.

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