Customer Service Representative

Sandy G. Kilroy

**** *. **** ***** #***

Tampa, FL 33607

************@*****.***

Cell 813-***-****

Objective: To utilize my work experience and education in sales, marketing and customer service.

1/2011-Present One Touch Direct Tampa, FL

Customer Service Representative

Responsible for inbound and outbound calling of all current AT&T customers to offer clients the opportunity to upgrade their current TV, Internet and Phone services to AT&T Uverse fiber optic service. Explain express features and benefits of Uverse, sell services and set up appointment for installation, data entry, extensive customer service, and great communication skill are required. Top Sales Producer in the Company, recruit and train new employees.

5/2009-2/2011 National Paper and Plastic Tampa, FL

Customer Service Representative

Responsible for marketing and selling of disposable paper products to businesses, working with current and new customers, obtaining referrals on a daily basis, extensive customer service and communication skills.

12/2001-4/2009 Canoe Bayou Lake Panasoffkee, FL

Managed all aspects of a retail business, including sales and marketing. Owner of the real estate business, specialized in outdoor sports and recreation business.

12/1993-12/2001 Humana Healthcare Tampa, FL

Responsible for marketing Humana Medicare supplement and HMO products using territorial model, individual and group sales presentations. Duties include prospecting, marketing and closing deals. Identifying customer needs, demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business, great working with the senior market, great with people, persistent, patient, and sensitive to a customer needs and apprehensions.

Education:

1991 Tampa College Tampa, FL Cum Laude June 1991 B.S. Business Management/Marketing

1988 Queensborough Community College Bayside, NY AAS

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