Customer Service High School
Resume:
Mya Brown
Forest City, NC *****
***********@*****.***
Education and Training
May 2021
R-S Central High School Rutherfordton, NC
High School Diploma
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experienced Childcare Teacher with a strong background in early childhood education. Skills include curriculum development, classroom management, and fostering educational environments that encourage curiosity and creativity. Recognized for creating engaging lesson plans tailored to the learning style of each child. Committed to promoting emotional, physical, and mental growth through various teaching methods while maintaining safe and inclusive classrooms.
Skills
Vital signs monitoring
Compassion and Empathy
Basic Life Support
Complex Problem-Solving
Patient Care
Feeding Assistance
Product Knowledge
Appointment Scheduling
Data Collection
Inbound and Outbound Calling
Account updating
Meal Preparation
Classroom Organization
Positive Reinforcement
First-aid and CPR
Experience
July 2023 - August 2024
Choice Care Llc - Rutherfordton, NC
Childcare Teacher
Created a safe, clean and stimulating environment for children to learn and grow.
Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Encouraged creativity through art projects, imaginative play and music activities.
Communicated with parents regarding their child's progress throughout the school year.
January 2022 - July 2023
Brookdale Assisted Living - Forest City
CNA
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Documented patient care services by charting in designated areas.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Monitored food intake and output as directed by nursing staff.
Assisted in giving patients vital sign assessments, such as taking blood pressure and temperature.
May 2019 - October 2021
Ameridial - Forest City, NC
Customer Service Representative
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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