Customer Service Agent

TOSHI

GLOVER

CONTACT INFORMATION

***********@*****.***

***** ***** **** ******, ******

Valley, CA, 92557

478-***-****

SKILLS

LANGUAGES

English Native

OBJECTIVE

Detail-oriented customer service professional with five years of experience in providing excellent service and resolving customer inquiries. Skilled in building rapport, problem-solving, and exceeding customers' expectations. Adept at multitasking and working under pressure.

EXPERIENCE

CUSTOMER SERVICE AND SUPPORT

Southwest Airlines . Remote Sep 2022 - Apr 2023

MULTI PRODUCT SALES AND SERVICE AGENT

Progressive . Remote Apr 2022 - Sep 2022

CUSTOMER SERVICE AGENT/SALVAGE ASSOCIATE

Geico. Macon Feb 2018 - Apr 2022

PAYROLL SPECIALIST

County of San Bernardino . San Bernardino Nov 2014 - Dec 2017 EDUCATION

BUSINESS

University of Redlands . Redlands, CA Sep 2008 - May 2012 HUMANITIES

West Los Angeles College . Los Angeles Sep 1989 - Jan 1991 1. Financial reporting

2. Budgeting

5. Bookkeeping

4. Audit compliance

Provided technical support and troubleshooting assistance for products and services.

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· Effectively communicated with customers through phone, email, and live chat. Resolved customer inquiries promptly and professionally, maintaining a high level of customer satisfaction.

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· Implemented customer feedback to improve products and services.

· Cross-sold products and services, increasing revenue by 10%.

· Utilized multiple sales channels to reach diverse customer base. Collaborated with team to streamline processes and improve overall service delivery.

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Managed customer inquiries across various product lines to achieve high customer satisfaction.

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Processed salvage claims and coordinated with insurance companies for accurate documentation.

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Demonstrated attention to detail and accuracy in handling salvage inventory and documentation.

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Utilized strong communication skills to provide excellent service and build positive customer relationships.

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Resolved customer inquiries, issues, and complaints in a timely and professional manner.

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· Processed bi-weekly payroll for 500+ employees accurately and timely.

· Implemented system upgrades to improve payroll efficiency and accuracy. Provided excellent customer service to employees regarding payroll questions and issues.

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Conducted payroll audits to ensure compliance with federal and state regulations.

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