Customer Service Active Directory

Timothy Sego

Bloomington, IL

PROFILE

IT trained professional and Marine Corps veteran seeking a challenge with an exciting company that rewards technical abilities, high work ethics and a positive attitude. Ten years of IT experience with computer repair and systems deployment. Experienced and knowledgeable in network support and installation.

TECHNICAL EXPERTISE

Certifications: CompTIA A+

Operating Systems: Linux, Windows 7, 8, & 10. Windows Server 2003, 2008. Installation and setup of old and new devices. ( Drivers, software, and security)

Languages: HTML, Java

Software: Microsoft Endpoint Configuration Manager (MECM), Application Packaging and Deployment, Desktop Image Deployment, Windows Update Deployment, Virtual PC 2003, Windows Update Service, Active Directory, Microsoft DNS Server, IIS 6.0, Apache, Group Policies, Batch Files, AVG 8.0, Backup PC, Adobe DreamWeaver, Flash, SysInternals Suite, SysPrep, Wireshark, Remote Desktop and Visual Studios 2012 .

Network Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN

Network Systems: Operations and Security Procedures (COMSEC, COMPUSEC, EMSEC, OPSEC)

EDUCATION

Robert Morris University: Master of Information Systems / Bachelors Applied Science Achieved 2014

Concentration in Networking - Computer Programming - Information Assurance - Threat Hunting Technologies - Malware Identification - Information Forensics - Information Security Learning: COMSEC, COMPUSEC, EMSEC, & OPSEC

EXPERIENCE

Maxby Hospitality ( Biaggis, and Ancho and Agave) November 2022 - Current

Network Administrator

●Maintaing and setting up of aloha servers with new menu items and changes

●Installing and setting up of TV's

●Coordinate with other locations and vendors to support locations in different states.

●Point of Sale system maintenance

Hopedale Medical Complex, Hopedale IL January 2022 – October 2022

System Administrator

Setting up Networking systems (Switches, Routers, ETC.)

●Maintainer of Servers and Server Equipment

●2nd Level Support for Hospital Software

●Active Directory organization and maintenance; adhere to cyber security protocols

●Provide excellent customer service to end users and address resolution for their trouble tickets

●Troubleshooting End User Devices: Email, Software, Printers, Scanners, and Desktop Phone Systems

Carle Health Medical (Apex Systems Contract) April 2021 - October 2021

Desktop Engineer

●MECM workstation support for all end users

●Powershell Development for automation of downloading updated software

●Active Directory organization and maintenance; adhere to cyber security protocols

●Maintenance of all servers and updates for server operating system

●Provide excellent customer service to end users and address resolution for their trouble tickets

●Maintain communication with managers and departments on all updates to servers and passwords

Pekin Hospital / Unity Point Peoria November 2015 - April 2021

Client Device Support & Hardware Technician

●Troubleshooting End User Devices: Email, Software, Printers, Scanners, and Desktop Phone Systems

●Conference room set up and support

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