Customer Service Client
Resume:
Scott Hardy
***************@*****.*** • 310-***-****
LinkedIn • Agoura Hills, CA
Pioneering and innovative executive with extensive experience revolutionizing business models, orchestrating large-scale projects, and elevating brand profiles.
Adept in strategic negotiations and operational leadership. Proven ability to drive cost-efficiency while maintaining quality and client service. Champion of community engagement and affordable housing initiatives. Strong track record in personnel management, public speaking, and sales, underpinned by emotional intelligence. Strong communication, leadership, and problem- solving skills poised to maximize contributions within a growth-oriented company. Skilled in communications, public speaking, personnel management, problem-solving, multitasking, and sales with a keen emotional intelligence. Proven track record in community and public relations strategies.
Areas of Expertise
● Public Speaking
● Community Engagement and Relations
● Marketing and Branding Strategy
● Sales and Business Development
● Customer Service Excellence
● Operational Leadership
● Personnel Management
● Cost Reduction and Efficiency
● Strategic Negotiations
Professional Experience
ThreeP3.com, Agoura Hills, CA
CEO
2019 — Present
Oversaw all operational facets of a company specializing in delivering cutting-edge projects across diverse industries. Developed and implemented growth strategies and customer satisfaction programs utilizing digital media expertise and business acumen. Managed the full lifecycle of construction projects, including contract negotiations, technical data acquisition, and project management. Focused on driving operational efficiency and organizational achievement through team leadership and empowerment. Cultivated strong partnerships with stakeholders to ensure smooth collaboration.
• Achieved a 20% cost reduction through strategic negotiations with contractors and vendors.
• Implemented innovative business tools to enhance client experiences and increase brand visibility.
• Formulated strategic public and community relations initiatives to boost brand awareness and secure positive media coverage.
• Successfully reverse-engineered the home construction business model.
• Managed all aspects of construction projects, including contract negotiations and oversight of technical data. Superior Homes, Agoura Hills, CA
Executive Project Manager
2014 — 2019
Created project plans aligned with corporate goals to foster business expansion and operational streamlining. Advocated for affordable custom-manufactured homes via community outreach initiatives targeted at prospective home buyers. Orchestrated successful project outcomes by employing strategic planning and effective management techniques.
• Spearheaded a customer service program that propelled the company to achieve top dealer ranking.
• Enhanced client service and satisfaction levels by optimizing business tools and systems.
• Exceeded customer expectations by delivering exceptional homes with swift and hassle-free delivery and financing assistance.
• Increased brand recognition and engagement through the development and execution of branding and marketing strategies. Image Makers Art, Wayne, PA
National Director
2009 — 2014
Orchestrated the successful implementation of a national art tour featuring celebrities and musicians, managing all operational, sales, and marketing aspects. Negotiated contracts with TV networks, radio stations, vendors, sponsors, and stakeholders to secure advantageous terms. Led press releases, conferences, and TV/radio interviews to amplify brand visibility and media presence.
• Managed the operations, sales, and marketing for a national art tour featuring celebrities and musicians.
• Directed all press releases, conferences, and TV/radio interviews.
• Implemented diverse sales initiatives targeting potential customers on behalf of clients.
• Strengthened awareness of client products and services through press releases and proactive customer engagement efforts. Page 2 2
Education
Bachelor of Arts in General Studies/Communications Southern New Hampshire University, Manchester, NH
Business Management - Coursework towards Bachelor of Science Rutgers University, Camden, NJ
Business Management - Coursework towards Bachelor of Science Thomas Jefferson University, Philadelphia, PA
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