Customer Service Insurance Billing

Tracey Nguyen ** Lark

Lake Forest, CA *****

(***) 422 - 4603

**************@*****.***

EXPERIENCE

Rite Aid Pharmacy, Various Locations — Pharmacist

NOVEMBER 2021 - PRESENT

Consulted with patients regarding the proper use of medications, potential allergies, adverse drug reactions, and side effects to ensure the safety of the patient; maintained patient confidentiality, administered immunizations, recommended ancillary vaccinations, performed transfers of prescriptions and communicated directly with doctors’ offices, received verbal medication orders from authorized providers, furnished Narcan, maintained patient confidentiality, resolved insurance billing issues, conducted covid tests, provided MTM services Rite Aid Pharmacy, Anaheim, CA — Pharmacist in Charge FEBRUARY 2022 - AUGUST 2022

Managed pharmacy staff, maintained and monitored inventory of all drugs, complied with state and federal regulations while operating the pharmacy, consulted with patients regarding their medications, resolved conflicts between staff members

Rite Aid Pharmacy, Various Locations — Intern Pharmacist FEBRUARY 2021 - NOVEMBER 2021

Provided immunizations, consulted with patients regarding proper use of medications, performed transfers of prescriptions, resolved insurance billing issues, provided customer service

Walgreens Pharmacy, Huntington Beach, CA — Intern

Pharmacist

NOVEMBER 2018 - FEBRUARy 2021

Consulted with patients regarding side effects and instructions on how to use their medications, provided immunizations, provided customer service, provided MTM services, made patient calls to ensure medication adherence and provide medication education

Walgreens Pharmacy, Huntington Beach, CA — Pharmacy Technician

SEPTEMBER 2016 - NOVEMBER 2018

Received prescriptions from patients and verified that the date, patient’s SKILLS

Computer: Microsoft word,

Excel, and Powerpoint

Type 90 WPM

Multitasking and organizing

LANGUAGES

Fluent in Vietnamese

information, directions, quantity, strength, name of drug and signature from prescriber were complete; greeted customers and answered questions regarding their medications in person and over the phone, resolved insurance billing issues, operated a cash register, retrieved, counted and measured medications, maintained patient confidentiality, counted stock of medications

Children’s Hospital of Orange County, Orange, CA — Intern Pharmacist (IPPE Rotation)

JANUARY 2020 - MARCH 2020

Reviewed patients’ medication and laboratory profiles, conducted medication reconciliation in the emergency department, responded to codes in the emergency department, participated in rounds with an interprofessional team on the medical surgical unit, calculated dosing for pediatric patients, observed preparation of IV and chemo drugs, prepared oral medications for dispensing, delivered medications to various departments, utilized primary literature, provided consultation regarding discharge medications to parents of patients, compounded medications in the outpatient pharmacy

Pros-Bolsa Tickets Inc., Westminster, CA — Phone operator, sales associate, and assistant manager

JULY 2011 - MAY 2018

Communicated with patients, doctors, lawyers, customers, clients, and health officials; took messages for doctor offices, exchanged messages between doctors and patients, doctors and nurses, doctors and doctors, and lawyers and clients; provided information and customer service to customers, managed inventory, resolved complaints from customers EDUCATION

Chapman University School of Pharmacy, Irvine, CA — PharmD

AUGUST 2018 - MAY 2021

Doctor of Pharmacy

University of California, Irvine, Irvine, CA — Bachelor of Science

JULY 2014 - JUNE 2016

Major: Public Health Sciences

Minor: Psychology

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