Customer Service Case Manager
Resume:
North Miami Beach FL *****
United States
***********@*****.***
Yuly Serrate
Objective
To obtain a remote position with a well reputed company where I can offer and expand my skills, knowledge and experience.
EXPERIENCE
Realtor—Azul Realty
December 2023-current
● Represented clients in buying, selling, and renting properties, providing expert guidance throughout the transaction process.
● Developed and marketed property listings, including conducting open houses and coordinating showings.
● Conducted market analyses to determine property values and advised clients on pricing strategies.
● Negotiated offers and counteroffers to facilitate successful transactions. Targeted case manager — Mind and Body
March 2020- Current
● Coordinated and managed individualized care plans for clients, ensuring access to necessary services and resources.
● Assessed client needs, developed intervention strategies, and monitored progress towards goals.
● Collaborated with healthcare providers, social workers, and community organizations to deliver comprehensive support.
● Maintained detailed records and reports to track client progress and ensure compliance with regulatory requirements. Night Auditor— La Quinta Hotel
January 2008-November 2015
● Performed nightly accounting and reconciliation tasks, including balancing cash drawers and processing financial transactions.
● Checked guests in and out, managed reservations, and addressed any guest inquiries or concerns.
● Conducted end-of-day reports, ensuring accurate financial records and identifying discrepancies.
● Maintained security and safety protocols, including monitoring surveillance systems and responding to emergencies.
● Provided excellent customer service, resolving issues and ensuring a positive guest experience during overnight shifts. Reservations Manager— Radisson Hotel Mart
July 2002- May 2007
● Oversaw and managed all aspects of hotel reservations, including booking, cancellations, and modifications.
● Developed and implemented strategies to maximize room occupancy and revenue.
● Coordinated with front desk and sales teams to ensure seamless guest experiences and accurate reservation details.
● Provided exceptional customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction. EDUCATION
Manolito Aguiar Highschool —High School Diploma
Havana, Cuba 1991- 1995
SKILLS
● Microsoft Office
● Microsoft Word
● Administration
● Customer Service
● Bilingual (English and Spanish)
LICENSES & CERTIFICATIONS
-Real Estate License
*References provided upon request
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