Customer Service High School

Lillian Welch

Festus, MO *****

+1-314-***-****

Work Experience

Hostess/Server

Bob Evans Restaurants-Festus, MO

November 2023 to Present

+ Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

+ Managed the seating chart efficiently to ensure optimal use of available tables

* Effectively communicated with servers and kitchen staff to coordinate seating arrangements and

maintain smooth flow of service

+ Provided accurate wait time estimates to guests, managing expectations in a professional manner

;,Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance

for guests

* Assisted in resolving guest complaints or concerns promptly and professionally

+ Collaborated with management to develop strategies for improving guest experience and optimizing

table turnover rate

+ Trained new host/hostess team members on proper greeting procedures, seating protocols, and

customer service standards

* Utilized excellent communication skills to effectively handle high-pressure situations during busy

periods

+ Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information

to guests as needed

+ Ensured compliance with health code regulations by monitoring dining areas for cleanliness

Education

In high school

Festus Sr. High School - Festus, MO

August 2024 to Present

Skills

Host/Hostess

Food Service

Cashiering

Busser

Cash Handling

Serving Experience

Restaurant Experience

Retail Sales

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