Office Manager Administrator
Resume:
CURRICULUM VITAE OF GM PHASWANA
Personal Details
Surname : Phaswana
First Names : Glenhazel Mponeng
Residential Address : 23 Corwen Road, Ormonde, Johannesburg South, 2091 Contact Number : 079*******
Email Address : **********@*****.***
Identity Number : 831**********
Citizenship : South African
Gender : Female
Driver’s License : Code 10
Marital Status : Married
Home Language : N Sotho
Other Languages : English & Zulu
Health Status : Excellent
Educational Details
TERTIARY EDUCATION
Name of institution : Jeppe College
Qualification : National Diploma in Human Resource Management Year : 2015
Status : Completed
Name of institution : College Campus - Randburg
Qualification : Diploma in Advertising Management
Year : 2010
Status : Completed
Name of institution : Damelin College
Qualification : Certificate in Sales and Marketing Year : 2009
Status : Completed
HIGH SCHOOL EDUCATION
Last School Attended : Damelin Eden College
Highest Standard Passed : Matric
Year : 2004
2
Employment History
Recent Employer
Organization : Mohuba Incorporated Attorneys
Period : 01/09/2021 to 28 February 2023
Department : Office Management
Position : Office Administrator/ Secretary
Main Job Function : Performing office administration and not limited to:
• Greet and welcome visitors as soon as they arrive at the office.
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via telephone/email.
• Receive, sort and distribute daily mail/deliveries/documentation.
• Greet and welcome visitors as soon as they arrive at the office.
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via telephone/email.
• Receive, sort and distribute daily mail/deliveries/documentation.
• Ensure proper management of all incoming and outgoing correspondences e.g. post, faxes and e-mails within the organization.
• Welcome visitors and setup meeting appointments with clients.
• Manage diary of the Office Manager.
• Prepare refreshments and ensure availability of basic office resources (example, stationery, etc).
• Manage filing of hard copies, e-filing, scanning, photocopying, and printing of documents/files.
• Attend to all telephonic/walk-in office related queries from clients.
• Assist the Office Manager with preparation of Tender documents and typing of correspondences and other legal documents.
• Render administrative support to the organization’s Paralegal Officer and the Attorney in training. Skills developed:
1. Office Management skills
2. Computer Literacy skills
3. Team player and time management skills
4. Problem solving skills.
5. Interpersonal skills.
3
Previous Employer
Organization : GC Building and Civils and Peulwane Property Period : 01/06/2014 – 01/06/2016
Department : Office Management
Position : Office Administrator
Main Job Function : To perform general office administration duties including:
• Responsible for all incoming and outgoing correspondences e.g. post, faxes and e-mails within the organization.
• Manage diary of the Office Manager
• Prepare and arrange meetings with clients. Take minutes during meetings for record purposes.
• Filing, scanning, photocopying, and printing of documents/files.
• Arrange house viewing appointments and manage Office Manager's the diary.
• Process application forms and draft rental agreements/contract.
• Arrange inventories, check-ins, and check outs.
• Receive cash rental payments and providing receipts to customers.
• Liaise with customers regularly to arrange maintenance checks.
• Attend to all telephonic office related queries. Previous Employer
Organization : Eskom (Learnership)
Period : 30/03/2012 - 30/02/2013
Department : HR Talent Management (Human Resource Development) Position : Assistant Officer-Further Studies
Main Job Function : Admin assistant (Learnership)
• Assist with interview processes during recruitment projects.
• Receiving and processing of further study applications from Eskom employees.
• Advising customers on processes to be followed when applying for further studies at Eskom.
• Request brochures and study fee quotations from the different Higher Learning institutions.
• Render administration on all further study applications, ensuring that applications are complete and submit to for approval.
• Ensure that all approved applications are submitted at payment from Eskom finance department.
• Update and maintain a register for all applications and present it to the approval committee when requested.
• Update applicants about the status of their applications
• Assist in resolving queries regarding further studies applications.
• Assist with Secretarial duties during Committee meetings, prepare minutes and get them signed for approval.
4
Previous Employer
Organization : Hygiene Excellence Services PTY LTD Period : 01/09/2010 - 31/01-2011
Position : Sales/Marketing Administrator
Main Job Function : Admin Assistant: Sales
• Selling our Service and attending to complaints from clients.
• Drafting quotes, sending invoices and statements to clients.
• Assist in identifying and analyzing organization’s strengths and weaknesses and respond to opportunities and threats in the marketing environment.
• Assist in setting of goals for market share and growth.
• Assist in developing and implementing appropriate strategies by selecting segmenting and targeting markets, promoting products and services to those markets.
• Assist in making decisions regarding products, such as choosing labels or packaging.
• Assist in managing store image or undertake direct marketing advertising, sales promotion, public relations, personal selling, and sales management. Previous Employer
Organization : Damelin College
Period : 03/03/2008 – 30/12/2008
Position : Switch Board/ Receptionist
Main Job Function : Serve as a Receptionist, responsible the following tasks:
• Attend to telephonically related queries from customers.
• Collecting daily statistics of students and doing manual invoicing.
• Assisting all departments with faxing, scanning, and filing of documents. Previous Employer
Organization : College Campus- Parktown
Period : 04/06/2007 - 11/02/2008
Position : Receptionist
Main Job Functions : Serve as a Receptionist, responsible the following tasks:
• Serve as a Receptionist and attending to all business calls
• Assist all departments with faxing, scanning, and filing of documents.
• Managing the visitor’s book and giving out security passes.
• Providing or sending out information to customers.
• Managing a student booking/application system.
5
Previous Employer
Organization : South African Outsourcing
Period : 03/07/2006 - 31/05/2007
Position : Help desk (Support Team)
Main Job Functions : Office administration
• Allocate the technical assistance and support for incoming queries and issues to the relevant technicians.
• Respond to email messages for customers seeking help.
• Where necessary enquire to determine nature of problem and resolve the problem telephonically.
• Resolve technical problems with Local Area Networks
• Follow up with customers to ensure issue has been resolved.
• Get feedback from customers about the network line and the service.
• Responsible for Network lines stability.
6
References
Organization : Mohuba Incorporated Attorneys
Name : Maboko Kganyago
Position : Paralegal
Telephone : 015-***-****
Cell Number : 078-***-****
Organization : Tebogo Dikhuba Attorneys
Name : Tebogo Dikhuba
Position : Director
Cell Number : 072-***-****
Organization : GC Building Civils and Peulwane Properties Name : Grace Chauke
Position : Office Manager
Telephone : 071-***-****
Organization : Eskom
Name : Joyce Letsoalo
Position : Assistant Officer:Talent and Skills Development Telephone : 079-***-****
Organization : College Campus
Name : Pule Seretlo
Position : Student Advisor
Telephone : 083-***-****
Organization : South African Outsourcing
Name : Mashea Qekisi
Position : Team Manager (SAO)
Telephone : 072-***-****
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