Personal Services Customer Success
Resume:
Buckeye, AZ *****
720-***-**** *****.*******@*****.***
Liane Clennan
SKILLS
●Clerical
●Customer and Personal Services
●Time Management
●Active Learning
●Reading Comprehension
●Proficient in the following software: ZenDesk, Netsuite, Salesforce, AS400, Google Documents, and Office Suite
EXPERIENCE
Knight Transportation, Phoenix, AZ – Detention Analyst
June 2021 – Present
Reviewing all submitted detention requests in Loop for outside carriers to ensure the arrival/departure time are correct via MacroPoint and assess how much detention is owed to the carrier; as well as reaching out to the customer for approval.
Reviewing all Port Detention requests in the detention monitor to ensure that the arrival/departure times are correct either by Zonar or GPS and reaching out to the customer for approval.
Reviewing all assigned trailer customers to ensure that the drop/empty dates are correct and reaching out to the customer for approval.
Billing all approved trailer and power detention for approved amount, in both AS400 and McLeod (if applicable).
Reviewing the Swift Brokered Loads and Trailers in AS400 for accuracy and submitting to customer for approval.
Estes Express, Phoenix, AZ - Billing/Updating Clerk
March 2021 – June 2021
●Maintaining count list of items received or shipped and checked against the bill of lading and recording any discrepancies.
●Maintaining accurate records to report all OS&D freight issues daily.
●Contact customers to coordinate delivery times to schedule appointments for freight delivery.
●Identify freight bills requiring special delivery instructions.
●Scan and image bills of lading, and delivery receipts
●Transfer information from bills of lading into AS400 to prepare bills for freight movement.
●Emptying out trailers and recording any discrepancies or refusals
●Assisting in city and linehaul dispatch
Red Book Solutions, Englewood, CO — Customer Success Manager
March 2007 - July 2020
●Answering telephones and providing account information to callers
● Create, maintain, and entering information into databases.
●Provide services to customers, such as order placement or account information.
●Maintaining client relations
●Client Retention
●Updating and maintaining client specified changes to their custom products
JcPenney, Lone Tree, CO — Specialty Associate
November 2014 – December 2020
●Greet customers or callers and handle their inquiries or direct them to the appropriate department according to their needs
●Customer Service
●Provide customers with knowledge about the jewelry that they are purchasing
●Client Retention
●Supervision of Staff
EDUCATION
Douglas County High School, Castle Rock, CO — Diploma
August 1991 - May 1995
General Education
AWARDS
Was awarded top employee at Red Book Solutions
Was nominated for top employee three times at Red Book Solutions
References
Meghann Reini - Cashier Supervisor JcPenny
Amanda Wolff - Specialty Supervisor JcPenny
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