Customer Service Store Manager

RH

RUBY HAYWOOD

**********@*****.*** 919-***-**** Raleigh, NC 27601

Hardworking and motivated Store Manager with 16 years of experience and record of success in Automotive Parts Sales. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Staff development

Issue and conflict resolution

Workforce Management

Workforce training

Staff training and development

Customer relationship management

Management

Troubleshooting and problem solving

Communication improvements

Dedicated

Retail Space Planning

Invoice processing

Delegation

Business Administration

Quality assurance and control

Client relationships

Team Building/Leadership

Automotive knowledge

Educating customers

Sales

Preventive maintenance

Parts installations

Fluid checks

Cash Handling

Auto Zone Auto Parts Raleigh, NC

Manager

07/2005 - Current

Trained employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Facilitated exceptional sales and performance results by focusing on Summary

Skills

Experience

continuous improvement approaches and capitalizing on emerging market opportunities.

Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives. Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies. Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.

Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.

Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues. Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.

Developed reports to outline project status, budget data and other information.

Southwest Edgecombe High School Pinetops, NC

High School Diploma

06/1996

Recognized as #10 in the Region for Sales and #4 in the district for outstanding performance and team contributions. Recognized as #1 in Rewards Cards Registration

Recognized as #3 in Wittdger (what is takes to do the job right) Certification in hiring, parts knowledge, and managerial skills. Education and Training

Accomplishments

Certifications

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