Administrative Assistant Customer Service

Estrella S. Campos

Miami, FL ***** • 786-***-**** • **********@*****.***

Objective

To obtain an Administrative Assistant position where I can apply my extensive organizational skills, attention to detail, and proficiency in office software to streamline operations and support the administrative functions of the organization efficiently. Eager to contribute to a dynamic team by offering exceptional communication skills and a commitment to excellence in all tasks.

Skills

Technical skills (Microsoft word, Excel, Outlook)

Customer service

Administrative / Clerical

Interpersonal skills

Bilingual

Critical Thinking

Problem Solving

Decision making skills

Experience

ADMINISTRATIVE ASSISTANT ALBIZU UNIVERSITY AUGUST 2016 – APRIL 2024

Welcomes students, visitors, and vendors, guiding them to the appropriate offices and staff.

Promotes a welcoming, team-oriented work environment to enhance team performance.

Manages the retrieval, documentation, and forwarding of messages from the voicemail system.

Efficiently routes incoming calls to the correct parties.

Sorts and records all incoming mail and packages daily.

Keeps a comprehensive daily record of all dispatches and deliveries, including those by FedEx and UPS.

Alerts the Administration Department about received packages and mail for collection and distribution.

Handles inquiries related to AUs academic programs, administrative services, and facilities.

Go to Costco or Walmart and replenish drinks, utensils among other supplies trust, was trusted with university credit card.

On campus Events, Conferences, or meeting I would help with the set up and logistics.

Undertakes additional responsibilities as delegated by the supervisor.

Ensures the security of offices and telephone equipment, closing the reception area after hours.

Sets up the voice message system for holidays and breaks.

MANAGER WENDY’S MAY 10, 2010 – SEPT 2023

Recruiting and training a diverse team, including kitchen and front-of-house staff, to enhance operational efficiency.

Developing staff rosters to guarantee comprehensive coverage throughout business hours.

Overseeing employee performance, offering feedback, and conducting regular evaluations.

Encouraging the team to uphold exemplary customer service standards.

Resolving staff disputes and maintaining a harmonious workplace environment.

Prioritizing customer satisfaction regarding both food and service quality.

Addressing and resolving customer complaints with tact and efficiency.

Supervising daily tasks to adhere to health, safety, and cleanliness regulations.

Coordinating inventory management, including supply orders and stock level optimization to avoid overstocking or shortages.

Maintaining the establishment's cleanliness and upkeep to ensure a welcoming atmosphere for patrons.

Continually assessing and upholding food and service excellence.

Ensuring the business consistently meets all regulatory standards related to health, safety, and hygiene.

Managing supply chain logistics to maintain appropriate inventory levels, preventing operational disruptions.

Keeping the restaurant's environment clean, orderly, and appealing to guests.

Monitoring food and service quality to guarantee customer satisfaction.

Complying with all applicable food safety and employment laws and regulations.

Documenting and keeping accurate records related to operations, personnel, and regulatory compliance.

LISTING COORDINATOR ESSLINGER WOOTEN MAXWELL REALTORS SEPTEMBER 2002 – MAY 2006

Operating the front desk

Entering data for daily listings of properties available for sale or rent

Managing office reports, filing, and substituting for other staff members as needed

Education

BACHELOR IN SCIENCE ALBIZU UNIVERSITY

Major: Psychology

HIGH SCHOOL DIPLOMA MAIDEN SENIOR HIGH SCHOOL

Major: High School

Certificates

Principles in Banking course

Certificate in Freight Forwarding.

Reference Upon request

Contact this candidate