Project Management Data Analytics

Melissa M. Sullo

“Constant Betterment” Dunmore, PA 18512 ************@*****.*** +1-570-***-****

Problem-solver with a drive for company success and continuing education.

Willing to relocate: Possibly

Authorized to work in the US for any employer

Work Experience

Digital Forensics & Consulting

Digital FSG - Dunmore, PA

August 2020 to Present

Investigative services, network security/probing, global cybersecurity, terrorism/cybercrime/violent crime/victim prevention, psychological expertise and consulting. Linux, data analytics, troubleshooting/ virus/software/hardware/ operating systems, project management, business analytics/loss and prevention strategies, budgets. Risk assessment, identity protection, fraud, statistical modeling and research expertise. Medical/Legal systems navigation, trend detection, personal efficacy, addictions/familial dysfunction identification, subconscious awareness and strategic solutions.

Income Maintenance Caseworker

Commonwealth of Pennsylvania - Scranton, PA

December 2022 to March 2023

Server

Country Cafe - Gouldsboro, PA

July 2018 to November 2022

•Handled a high volume of customers regularly

•Took orders and communicated frequently with kitchen staff

•Customer rapport as a foundation for business success

•Prepped orders, assisted chef during high volume influx

•Served food ensuring visual appeal and order accuracy

•Checked on guests according to individual preferences

•Bussed tables swiftly

•Set up payments by POS

•Kept the restaurant clean and sanitary, stocked and maintenance free

Drivers License Examiner

Commonwealth of Pennsylvania - Honesdale, PA

June 2021 to October 2021

Determined the physical and driving qualifications of applicants, and the

mechanical conditions of vehicles for conformance to the established standards necessary for safe driving. Administered telebinocular, color perception, and other tests of vision. Administered non-commercial and commercial driver license knowledge examinations to individuals to ensure they have a knowledge and understanding of the Vehicle Code and traffic signs. Administered non-commercial and commercial driver license skills tests in accordance with Department standards. Determined vehicle characteristics to ensure appropriate tests are administered. Checked for valid registration and insurance. Examined paperwork including applications; birth certificates; Social Security cards; marriage certificates; court documents; proof of residency documents; documents issued by the U.S. Citizenship and Immigration Service, Department of Homeland Security, and U.S. State Department; and documents issued by foreign countries for authenticity. Accessed various systems and databases to authenticate identity documents. Established an individual’s identity and eligibility for a driver’s license and/or identification card. Identified fraud and mitigated the creation of false identities and identity theft. Processed test results and applications and issued driver license and identification card products to eligible applicants. Communicated information related to driver license applications, testing procedures, test results, and complaint processes to customers.

Forklift Operator and Order Picker

Amazon Fulfillment Associates - Township of Covington, PA

September 2019 to June 2021

Ensuring work areas are kept clean, neat, and well-organized. Packing incoming stock away, taking inventory and reporting shortages. Keeping records of incoming and outgoing shipments. Picking orders as requested by management. Confirming accuracy of orders and movement to correct shipping areas. Placing containers on pallets and securing. Loading and unloading using totes, jacks, and forklifts. Complying with OSHA and other safety regulations. Assist in maintaining security of warehouse.

Intern

Community Justice Center - Palm Desert, CA

April 2017 to September 2017

Mentored and trained in criminal, criminal procedure, civil, and civil procedure.

Legal Secretary

Sullivan County Legal Aid - Monticello, NY October 2016 to April 2017

Assisted with the case loads of six attorneys, including criminal and family court cases. Welcomed clients by greeting them in person and on the telephone; answered and directed calls and inquiries. Translated for Spanish-speaking clients. Communicated and obtained information; followed-up on delegated assignments (knowing when to act and when to refer matters to attorney). Organized and maintained law libraries, documents, and case files. Maintained office supplies by checking stocks; placing and expediting orders; evaluating new products. Ensured operation of equipment by completing preventive maintenance requirements, and calling for repairs. Provided substance abuse counseling services to clients and their immediate families, when necessary (Pilot-program). Maintained client confidence by keeping client/attorney information strictly confidential.

Driver Helper (Seasonal)

Sureway Taxi - Monticello, NY

August 2016 to October 2016

Program Director

Sullivan County Jail - Monticello, NY December 2014 to August 2016

Created and implemented drug and alcohol services at the Sullivan County Jail, beginning with a pilotprogram, becoming a full-time D&A Treatment Program. This included a new position on the Sullivan County

Drug Court team. Services for male and female inmates, including group, individual, and family sessions, and

the Alcoholics Anonymous program. Collaborated with Sheriff, Chief, and Captain to assist inmates in keeplock and 1:1 suicide watch, with substance abuse problems. Closely worked with all State and County

Agencies, (Parole, Probation, Family and Criminal Courts) to facilitate client discharge plans. Developed training program on Alcohol Abuse for all Correction Staff.

Addictions Counselor 1 CASAC

Sullivan County - Liberty, NY May 2013 to August 2016

Provided individual, group, and family counseling, with case management services to patients in a county run outpatient treatment facility. Utilized NYS OASAS regulatory standards, procedures, and documentation. Interviewed patients and assessed appropriate level of care, including crisis intervention. Developed individualized treatment plan goals and objectives with clients, with periodic reviews. Conferred with parents, teachers and administrators to resolve clients' behavioral and academic problems. Communicated with local agencies regarding client involvement and attendance in programs. Engaged with local school districts to educate school aged children and adolescents on the ramifications of substance abuse.

Clinician/Legal Coordinator/Clinical Record Keeper, CASAC

Dynamic Youth Community Incorporated - Fallsburg, NY

May 2006 to May 2013

Provided guidance to chemically dependent adolescents mandated to treatment by the criminal justice system. Identified issues at hand utilizing screening tools and daily case review meetings; developed and implemented treatment plan goals via group, family, and individual therapy; educated via specialized seminars, speaking engagements, and art/music therapy methods. The 12 Core Function method was applied. Supervised all clinical staff documentation; organized and compiled all weekly trips for 80 clients; provided clinical supervision to staff in training; collaborated weekly with Brooklyn Director of Legal Services to coordinate all client's court matters in upstate facility.

Substance Abuse Counselor-Adolescent

Daytop Village, Incorporated - Millbrook, NY September 2005 to May 2006

Co-facilitated group, individual, and family therapy sessions. Provided case management services and educated clients/community via seminars, presentations, and speaking engagements. Addressed behavior patterns and made research based personal growth suggestions. Participated in multidisciplinary staff meetings,contributing feedback and identifying programmatic needs.

Substance Abuse Counselor In Training-Adult

Daytop Village, Incorporated - Rhinebeck, NY

June 2004 to September 2005

Conducted individual, group, and family counseling sessions, under the direct supervision of the Program Director. Provided case management to 23 clients; assessed and addressed clinical needs. Developed and facilitated women's retreats to address major women's issues in treatment. Hosted monthly theme parties for clients to re-learn healthy social/leisure skills.

Education

Graduate/PhD Studies in Cyber-Forensic Psychology/Master of Science Spiritual Clinician

Walden University/Clarks Summit University

2023, 2024

Bachelor of Arts in Psychology

Southern New Hampshire University

August 2020 to December 2022

Associate's degree in Psychology

Ashford University

September 2012 to April 2016

CASAC in Substance Abuse Counseling

Orange County Community College - Middletown, NY

September 2004 to September 2007

Trade in Graphic Art & Design

Orange-Ulster Vo-Tech - Middletown, NY

September 1999 to June 2000

Skills

•Research (4 years)

•Document Preparation (7 years)

•Gatekeeper (4 years)

•Clinical Record Keeping (7 years)

•Technological (10+ years)

•Organizational Skills (10+ years)

•Bookkeeping (1 year)

•Customer Service

•POS

•Server

•Jack of all trades

•Pallet Jack, EPJ, Reach

•Addiction Counseling

•Behavioral Health

•Case Management

•Child & Family Counseling

•Crisis Intervention

•Individual / Group Counseling

•Analytics

•Logistics

•IT infrastructure

•WAN

•Linux (3 years)

•Network security (5 years)

•Network protocols (3 years)

•Business consulting (10+ years)

•Computer forensics (7 years)

•Digital marketing (10+ years)

•Social media strategy (7 years)

•Photography (10+ years)

•Graphic design (10+ years)

•Logo design (10+ years)

•Font design (10+ years)

•Illustration (10+ years)

•Character animation (10+ years)

•National Security (3 years)

•Mind Doctor, Mediator, Peaceful, Neutral, Understanding, Spiritual, Open Minded, Knowledge Seeking, Healing, Non Judgmental, Thorough, Pride and Quality, Integrity, Good Samaritan

Awards

Triple C Award

June 2004

Character, courage, and commitment, awarded by the New York State Attorney General's Office

Certifications and Licenses

Credentialed Alcohol & Substance Abuse Counselor

March 2015 to March 2018

Gaming License

July 2016

Casino employment-related

Class D and M Add-Ons

Taxi and motorcycle licenses

Forklift Certification

Firearms Safety and Sporting

Clean Driver's License and Insurance Record

Substance Abuse Counseling Certification

Master Addiction Counselor

CASAC

Assessments

Early childhood development — Proficient

October 2021

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Sullivan County Youth Bureau

August 2013 to August 2015

Advanced the moral, physical, mental and social development of youth through positive youth activities. Encouraged towns, villages, and not for profit agencies to provide youth activities by giving them funds and technical assistance.

Additional Information

Diverse, non biased individual with strong interpersonal skills. Specializes in problem solving and conflict resolution. Multi-tasking abilities with notable attention to detail. I also worked for many types of restaurants as a server, host, deliveries, and in the kitchen from the age of 14; from pizza parlors to fine dining banquet halls and casinos. Socialization is key.

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