Customer Service High School

Alayah Montgomery

alayah.montgomery****.com 720-***-**** Englewood, CO

WORK EXPERIENCE

Panera Bread January 2020 – June 2021

Associate

Denver, CO

Acquired individual Team Lead work tasks in order to provide skilled backup for a variety of roles.

Fostered customer relations and customer service through daily communication and interaction.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving on time and ready to work.

Family Dollar March 2019 – August 2019

Customer Service Representative

Aurora, CO

Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Operated POS software to create and submit end-of-shift reports. Potbelly Sandwich Shop April 2017 – August 2017

Associate

Denver, CO

Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.

EDUCATION

Denver Justice High School

May, 2018

High School Diploma, Valedictorian

Denver, CO

Honors English and Language Arts, Creative Writing, and African American History; 3.75/4.0 GPA

Attended one week social and educational program (STARS) at Regis University; Spring of 2017

High school president, cooking and self defense classes (Martial Arts), Science Excellence Award nominee CERTIFICATIONS, SKILLS & INTERESTS

Certifications: Notary Public, State of Colorado, Commissioned on June 27th, 2022

Skills: Microsoft Office, data entry, POS system, leadership, strategic planning, oral/written communication, customer service and interaction, time management, critical thinking and problem solving, excellent interpersonal skills, attentive, delegation, dynamic, resilience, probity

Interests: Reading; writing; meditation; science; music; snowboarding; camping; puzzles; knitting and crocheting; candle making; gardening; video production; photography; culinary arts

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