Business Development Family Practice
Resume:
KIM HATFIELD
**** **** ********** **. *******, La. 70068
**************@*****.***
Highly focused manager and business leader with extensive experience championing substantial growth and direction. Proven ability to initiate creative business and marketing programs delivering immediate results. Expertise in revitalizing organizational performance via cutting edge strategic planning and business development programs. Skills include problem solving, process reengineering, management leadership, marketing initiatives and revenue cycle management.
Recognized as an energetic leader, strong motivator, noteworthy communicator, exceptional innovator with superior business acumen.
Strategic Planner-Business Manager-Administrator- Project Manager-Process Improvement- Profit Growth- Site Launch- Sales Development- Goal Setting Programs-Business Relations-Over 25 Years Healthcare Experience
PROFESSIONAL EXPERIENCE
St. Helena Parish Hospital Rural Clinic – Greensburg, La. 3-21 to present
Clinic Director -RHC
* Manage Rural Health Clinic Day to Day Operations
* Manage 3 Providers Cardiology, Primary Care, Family Practice
* Manage Payroll and Schedules
* Maintain the policy and procedure website for compliance committee
* Manage all clinic licenses and credentials
* Prepare and run mock surveys for preparation for survey
* Manage all patient issues that would require my attention i.e.: complaints, scaling scale approvals
* Maintain various spreadsheets for budget, provider productive, RVU calculations
* Conduct all in-service and training required by RHC and organization
Tulane Center for Women’s Health & Tulane Women’s Service’s- Metairie, La 4-19 to 1-21
Practice Manager
* Manage Very High-Volume Patient base out of Multiple Clinics
* Manage 21 Employees and 14 Ob/GYN Providers as well as Maternal Fetal Providers
* Manage Kronos Payroll and Schedules
* Manage Insurance issues dealing with Medicaid and Privates Providers
* Manage Day to Day Operations
* Manage Supplies
* Manage Personnel Issues
* Manage any patient concerns
* Manage M3 Survey’s
* Maintain numerous spreadsheets for various reports for corp.
* Conduct in-services and training to staff members
* Sits on Baby Friendly Committee for Hospital
Tangipahoa Community Health Center- Hammond, La 8-15 to 4-19
Operations Manager/Practice Manager
* Managed 10 Employees and 3 Providers
* Managed Family Practice, Pediatrics, and Behavior Health
* Managed the day-to-day business of Non-Profit practice
* Maintain State Guidelines set for running an FQHC.
* Maintained UDS and HEDIS Measures for reporting purposes.
* Revenue Cycle Management- scrub EMR, investigate coding/charts made sure that all
procedures and treatments were documented. Made sure that staff understood the
importance of proper check out before they drop the superbill. Would amend claims if
needed.
* Oversaw build out of this clinic from ground floor.
* Prepared Grant for New Mobile Unit which we did receive for $250,000.00
* Maintained a positive relationship which the community of Tangipahoa were the clinic
is located.
Westbank Neurological Clinic- New Orleans, La. 10-11 to 06-15
Practice Manager
oManage 17 Physicians & 58 Employees
oManage clinic day to day operations
oOpened 2 new start up practices 1 Neurosurgeon Office (Slidell), 1 Neurotology Office (Marrero)
oManage P&L Reports
oNegotiate all contracts, Managed Care, Commercial, Private Insurances
oImplemented the EMR system, and Captured Meaningful Use
oMaintain a 8 Million Dollar Budget
oConduct Partners meeting quarterly
oHandle all personnel issues
oMonitor Physical Therapy Department
St. Anne Clinic- Raceland, La. 07-08 to 09-11
Clinic Operations Manager/ Practice Managed
Manage 9 clinic’s day to day operations
Manage P & L reports
Monitor & Product System Analysis Reports, Medicare, Medicaid, and Private Insurance Claims
Supervisor 62 employees and 24 Physicians
Manage a 12-million-dollar budget
Coordinate and oversee billing of each clinic, Compliance issues
Business development
Train and develop staff, hiring and termination
Oversaw a new start up Specialty Clinic from ground floor.
Work one on one with Hospital CEO, as a member of Administration
Captured lost revenue
Conduct Monthly Audits
Managed EMR System, and Meaningful Use
Managed Physician RVU’S
Monitored Press-Ganey Surveys
St. Joseph Hospice/Stat Home Health- Baton Rouge, La. 4-01 to 06-08
Director of Marketing-Administrator
Managed a large group of sales/marketing team
Business increase by 30% developed incentive programs
Trained and mentored staff, problem solving
Maintained financials, and sales budget, trending, and reporting
Maintained State and Federal guidelines, worked within the Conditions of Participation set by the government outlines.
As an Administrator reviewed and resolved branch agency that was under 100% medical review prior to my tenure. Recovered 400 hundred thousand dollars in back revenue due to ADR’S.
Developed policy and procedures, job descriptions.
Developed multimedia campaign, radio, print, billboards.
Non-Profit
Note: Work experience is all senior management levels, with key business achievements of problem solving and creating new business opportunities. Details provided on request.
FORMAL EDUCATION
Bachelor of Business Administration
University of New Orleans, La.
FORMAL TRAINING
Training Course Face to Face Business by The Forum Corporation, Newport Beach, CA. 1990
Training in Marketing in the 90’s by The Forbes Corporation, New York City, NY 1993
Reference’s Upon Request:
Contact this candidate