Customer Service Data Entry

AYANNA JONES

601-***-**** Hattiesburg, MS, ***** **************@*****.***

S U M M A RY

I am actively seeking a customer services position where I can optimize my problem -solving and organizational skills to contributed to increase customer satisfaction.

P R O F E S S I O N A L S K I L L S

Teamwork

Communication Skills

Positive Attitude

Professionalism

Active Listening

Bookkeeping

Problem-Solving

Data Entry

Multi-tasking

W O R K E X P E R I E N C E

Patient Care Advocate Mar 2021 - Jan 2024

BroadPath Healthcare Solution Tucson, AZ

Developed customer service strategies to increase customer loyalty. Managed customer service inquiries via phone, email, and chat. Ensured customer inquiries are handled in a timely and accurate manner. Maintained a high level of professionalism in all customer interactions. Handled customer inquiries and complaints in a professional and courteous manner. Customer Service Representatives (CSRs) Nov 2018 - Jan 2021 Maximus Call Center Hattiesburg, MS

Addressed customer concerns in a professional and courteous manner. Resolved customer inquiries and complaints in a professional and timely manner. Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Keeping a positive attitude an a active listener.

Director's Assistants Mar 2015 - Jan 2018

Stacy's Child Care Center Hattiesburg, MS

Developed and maintained a positive and collaborative work culture Planned and supervised recreational activities

Participated in continuing education and in-service training sessions Supervised and provided support for students in the classroom Helped maintain a safe and secure learning environment E D U C ATION

: Master of Arts Jan 2018

Pearl River Community College, Poplarville, MS

High School Diploma May 1996

Hattiesburg High School, Hattiesburg, MS

C E R T I F I C ATIONS

Certified [CPR] 2022

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