Service Representative Customer
Resume:
Troy David
Enola, PA *****
*************@*****.***
Work Experience
Youth Re-Entry Specialist/Mentor
EDSI
January 2021 to Present
Prepare and maintain records and case files, including documentation, such as clients' personal and eligibility information, services provided, narratives of client contacts, or relevant correspondence. Confer with clients (Mentees) to discuss their options and goals so that Mentoring programs and plans for accessing needed services can be developed. Developed Mentor/Mentee plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, or transportation problems, and work with clients to develop strategies for overcoming these barriers (Criminal Background). Monitor and record clients' progress to ensure that goals and objectives are met.
Customer Service Representative
EDSI
2018 to 2020
Confer with customers by telephone or in person to provide information about our partners or services, take or enter orders, assisted with creating CareerLink accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or complaints. Provided orientation classes and training regarding company services. Complete contract forms, prepare change of address records, using computers. Conducted workshops and classes that assisted clients with overcoming barriers to employment. Administrative Officer
Associates In Medical Toxicology
2016 to 2018
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Create, maintain, and enter information into databases. Collect co-pay and place money in secured locker. Use computers for various applications, such as database management or word processing. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Library Assistant/Technician
Commonwealth of Pennsylvania
2011 to 2016
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas. Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment. Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures. Enter and update patrons' records on computers Answer routine inquiries and refer patrons in need of professional assistance to librarians. Education
Bachelor of Science in Public Administration
University of Phoenix-Online Campus - Enola, PA
June 2020 to Present
Skills
• Library Services
• Order Entry
• Word Processing
• Databases
• Mentoring
• Tutoring
• Employee Orientation
• Writing Skills
• Microsoft Excel
• Microsoft Office
• Recruiting
• English
Links
http://www.EDSIsolutions.com
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