Customer Service Data Entry
Resume:
Porsha Jones
Brooklyn, NY *****
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Counselor
THE BRIDGE INC.-Brooklyn, NY
December 2022 to Present
I administer medication, facilitate workshops, prepare meals ( at residents request), conduct pill count, overall help residents acclimate back into the community Lead Teacher
Childrens Palace Day Care Center-Brooklyn, NY
September 2016 to January 2021
Responsible for encouraging motor skills creating curriculums reading crafting Dispatcher/Customer Service Representative
Business Class-Woodside, NY
May 2007 to September 2015
Assisted customers with a warm and professional attitude
• Processed orders and customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Booked appointments
• Performed data entry for customer information
• Managed customer accounts
Education
Economy
University high school - Bridgeport, CT
March 2001 to June 2004
High school or equivalent
High school diploma or GED
Skills
• Teacher Aide
• Childcare Provider
• Teacher Assistant
• Early Childhood
• Child Care
• Experience with Children
• Toddler Care
• Curriculum Development
• Classroom Management
• Proofreading
• Sales
• Typing
• Windows
• Time Management
• Live Chat
• Writing Skills
• Data Entry
• Customer service
• Microsoft Word
• Microsoft Office
• Leadership
• Negotiation
• Customer service
• Customer support
• First aid
• Communication skills
• Microsoft Excel
• Organizational skills
• Computer skills
Certifications and Licenses
Medical Billing and Coding
I never worked in the field but I do have a certificate in medical an coding CPR Certification
First Aid Certification
Child Development Associate Certification
Food Handler Certification
October 2021 to Present
Assessments
Attention to detail — Completed
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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