Customer Service Content Moderator

ANITA PANNELL

CONTENT MODERATOR

Raleigh, North Carolina 310-***-**** *******@*****.***

Established and enthusiastic Content Moderator with over 8 years of experience in a quota driven environment involving, content moderation, conflict resolution, and working with diverse opinions in a team oriented environment.

SKILLS

Organization ● Communication ● Teamwork ● Integrity ● Collaboration MS office ● POS Systems ● Data analysis ● Call center ● SaaS ● CRM ● Java ● C++ ● Troubleshooting

● Data Entry ● PDA ● Salesforce ● Five9 ● Leadership ● Adaptability ● Independence PROFESSIONAL HISTORY

Content Moderator, West Shore Home, Raleigh NC 10/2021 – present

● Answered over 500 in/outbound calls daily to collect information and identify customer needs

● Applied problem solving skills to resolve customer inquiries, disputes, and service issues

● Entered and sorted all inquiries in CRM and SaaS database

● Exceeded daily productivity goals including high call volume and troubleshooting product issues consistently

Administrative specialist, Triangle Disinfection Serv., Raleigh NC 08/2019 – 08/2021

● Provided remote admin support to operations & HR services/recruiting/scheduling interviews

● Communicated daily with prospective clients & outside field technicians remotely

● Managed customer payment plans and reconciled account discrepancies

● with weekly payroll and filed weekly/quarterly/annual state and federal payroll taxes Customer Support Specialist, Target, Raleigh NC 07/2017 – 03/2018

● Provided industry leading customer service that led to 98% customer satisfaction score

● Exercised problem-solving and decision-making skills to resolve guest concerns

● Promoted and upsold various benefits, offerings, and services EDUCATION

Wake Technical Community College

Associates in Arts, 3.0 GPA

AWARDS

● Recognized as the #1 Customer Service rep for outstanding customer service

● 5 times Awarded #1 Representative with 100% call evaluation score

● Awarded for exceeding monthly issue and demo rate by 30 percent

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