Customer Service Data Entry

EDWINA JOHNSON

Washington, DC *****

************@*****.*** / 202-***-****

WWW: Bold Profile

SKILLS

Shipping and receiving proficiency

Postal service product knowledge

Distribution Services

Strong organization skills

Automated mail processing proficiency

Postal regulations knowledge

Workplace Safety

Shipping processes

Problem-solving skills

Staff Development

Labeling packages

Mail Sorting

Mail handling

Customer Service

EXPERIENCE

Mail Clerk / US Post Office 01/2015 - 01/2016

Oversaw mail functions including sorting inbound mail, prepared outbound mail, opened envelopes using a machine or by hand, and utilized stamp onto inbound/outbound mail of date/time of arrival Rerouted returned mail packages, bills, orders, and payments with high efficiency Loaded mail onto equipment, removed non-processable items, entered sort plans, evaluated equipment operations to assure proper working operations, and started equipment to be used in compliance of company policies and procedures

Monitored mailflow to assure continuous production, while placing separated mail in bins or containers for further processing

Knowledge of operating plans and dispatch schedules to leverage into daily operations Verified mail to assure sortation accuracy, performed a variety of clerical duties in mail processing and retail/customer service to support operations, and maintained efficiency to streamline day-to-day functions Generated machine reports, cleared jams immediately, and relayed maintenance issues to the appropriate personnel

Prepared work area by collecting all needed materials and support equipment. Caregiver / Diamond's Daycare 01/2012 - 01/2014

Promptly answered telephone calls, directed calls to the appropriate personnel, and provided professional customer service to ensure and maximize customer satisfaction Accurately performed data entry to enter information in order to complete proposals, consulting projects, statistical reports, and various correspondences

Worked collaboratively with the Executive to relay office related information and update as needed Cooked nutritious meals, maintained cleanliness, and assisted team members with requested tasks Performed administrative and clerical functions such as organizing files; faxing and/or copying documents. Daycare Assistant / Diamond's Daycare 01/2009 - 01/2012 Responsible for overseeing all communication correspondences, while managing scheduling of appointments, preparing reports, and performing data entry

EJ

INTERVIEW AVAILABILITY RESUME RECEIVED

Completed and maintained calendars and events of marketing such as retirement, dinner, and educational seminars, client appreciation dinners, and mailings. EDUCATION AND TRAINING

Completed IT Specialist Education, Technical Learning Center Some College Education - Major: Communications, Prince George's Community College My Specializations

Share Data Through the Art of Visualization

Google Data Analytics Capstone: Complete a Case Study Ask Questions to Make Data-Driven Decisions

Foundations: Data, Data, EverywhereData Analysis with R Programming Analyze Data to Answer Questions

Prepare Data for Exploration

Process Data from Dirty to Clean

PROFESSIONAL QUALIFICATIONS SUMMARY

United States Civilian seeking a Federal position in an entry-level assistant role within IT and Mailroom. Looking to implement and leverage my current knowledge, skills, and experiences into day-to-day functions. To obtain employment to become a vital asset to the company. Looking to gain employment in an entry-level IT position. CERTIFICATIONS

Share Data Through the Art of Visualization

Google Data Analytics Capstone: Complete a Case Study Ask Questions to Make Data-Driven Decisions

Foundations: Data, Data, Everywhere

Data Analysis with R Programming

Analyze Data to Answer Questions

Prepare Data for Exploration

Process Data from Dirty to Clean

My Specializations

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